Take advantage of these stressful times and cultivate your salon as the one place where technology does not invade, where being the fasters doesn’t necessarily mean being the best, and where clients can take a quick breather before getting back into the rat race.
Leave it to the first female president of the BBSI to get to the real heart of our industry and put forth a call to action that was simply about being a little nicer to people and putting the human touch back into our business dealings.
Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?
When you want to know what’s hot and what’s not with your clients, ask them!
Great technical skills will only take you so fan but success is within reach if you follow these sometimes not-so-simple steps.
After her salon was destroyed in a tornado, some of the companies she had loyally supported for many years offered to help replace what had been lost.
A personal relationship with a client is wonderful... it makes your job pleasant and helps build a loyal, standing clientele.
Hidden in a thick of grand old oaks and elms along a 15-mile stretch of Lake Michigan is one of the nation's best-kept secrets. Privacy and anonymity are sacrosanct in this close-knit community where the living legacies of some of the most prosperous entrepreneurs of the Industrial Revolution reside.
This salon owner can't stop her clients from picking their nails, but she can disincentivize it by charging them when they do.
Today, I realize that broken nails or nails with stress cracks or lifting aren’t always due to the technician’s error. Now I play detective, immediately referring to a mental checklist of possible causes.
