Putting clients at ease begins with your body language, says Cathryn Myers, owner of The Nail Shop of Carroll-wood in Tampa, Fla.
Find out if your customer service is as good as you want it to be.
One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the technician who provided the service without losing either.
Champagne and caviar are sophisticated; corned beef and cabbage are not. What else is sophisticated and what isn't?
Janeice Spicer, a licensed vocational nurse, went back to school two years ago to pursue a career that she thought would better utilize her natural born talents.
“To practice good ethics is to be concerned about the public welfare, the welfare of individual clients, your reputation, and the reputation of the profession you represent.”
Get ready! Predictions on where the nail industry is headed!
Readers give advice to an unfortunately common issue between coworkers.
More than anything else, a loyal client base forms the foundation of a successful career in the beauty industry.
A client’s first telephone experience with your salon should include a quick response and a cheery hello.
