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Ya Dun [Messed] Up, That’s Why!

I am working on a “professionally” worded e-mail template to “politely” explain my reasons for deactivating the self-booking feature on my online booking system for certain clients — or would-be clients, or wannabe clients, or whatever

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And I’ll Be Checking It Twice, Too!

For years I have tried to come up with a plan for some sort of end-of-year reward/punishment — yes, punishment — program for my clients based on their behavior throughout the year.Lots of business do this

Window Shopping

It’s been a year since I implemented online booking. For the most part, it has been a great addition to the way I do business. It saves me time, it ended most of the phone tag,

I’m Not Psychic

So a new client comes in the other day for a full set. She tells me that she’s been stalking me online for a while and loves my work. But she has a regular nail tech,

At Least I Can Make Their Nails Look Good

Every time I see an ad or an article or some industry quip about ways to keep busy during the “winter slump” my eyes bug out of my head and I catch my breath. What “winter

Ergonomics

I have worked very hard to set up my workstation in a manner that is ergonomic for me. I put thought into it when I designed my desk. I thought about it when I bought my

The Skinny on Skin Tones

It’s no mystery why certain shades can make skin appear dull while others boost vibrancy — selecting the right shade for your client’s skin tone is as much a science as it is an art. Learn the philosophy behind it before making your next color recommendation and your clients will be sure to give you a very colorful thanks.

Is a No-Tipping Policy Right for You?

If tomorrow morning you posted a sign that said “no tips please,” what do you think would be the impact? No-tipping policies in salons, spas, and waxing studios are slowly but surely changing the way clients not only pay, but view their nail service professionals.

Reader to Reader: How do you show your clients you are thankful for them?

Around the holidays it can be a good idea to show extra customer appreciation.

The Whole Nail and Back Again

When doing rockstar nails in acrylic, I really prefer to do a French style. It’s easier to change the colors this way — all I have to do is a backfill. If the client really wants

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