client issues

Do You Read the Directions?

Do you ever read the directions on nail products? Maybe a glimpse to be sure you’re using it properly or just full steam ahead because how hard could it really be anyway? Sometimes you can get

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A Summertime Nail Experiment

Do you ever test things out that your clients complain about? There have been some mentions about water, chlorine, and generally common summer vacation activities causing challenges with nail coverings. It is not every day that

A Nail Tech's Final Farewell to a Beloved Client

Hello all! I wonder if you might humor me today and allow me to post my last respects to a very dear client? We all have them — maybe if you are lucky you have more

Tech-to-Tech: How Did You Improve Your Service Times?

It seems that a lot of you did consider yourself slow! If you feel like you have the technique down, what can you possibly do to speed up? I’m sure you are tired of hearing it,

What Do You Do When You're Having a Bad Day?

Ever had a bad day? Not a wimpy bad day like you ran out of Fruit Loops and had to eat Cheerios bad day, but the kind where the alarm goes off in the middle of

Response to Wiggly Clients

The response to the problem client blog was great!  I would like to carry it over into another blog to address something that so many of you commented on having — wiggly clients! I put it

Before You Write That Problem Client Off …

Do you have problem clients? I bet a face or two just popped into your mind’s eye! What do you consider a problem client? Some issues that we run into are not necessarily that the person

Tech-to-Tech Sharing: What Are Your Favorite Resources?

Have you ever heard the tip debates asking if we prefer to be thought of as a waitress or as a doctor-type person? I’m not touching the whole tipping debate with a 10-foot pole today, but

Would You Be OK If Your Phone or Computer Crashed?

How much of a tech junkie are you? Could you live without your laptop? Is your cell phone nearly a lifeline? To that end what would happen if one or both of them crashed, were stolen, or

Create a No-Show Policy (and Post It!)

Everyone is busy at the holidays; we all have things to do and limited time to get them done. While in the salon everyone is putting in extra time and really crunching to meet the holiday