Salon Uses Web Chat to Capture New Clients
Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.
QUIZ: Are You a Jerk at Work?
Take our quiz to see whether you put the "team" in "teamwork"!
Crowdsourcing: Do You Allow Clients to Schedule Via Text?
This month we asked nail techs: Do you allow clients to schedule via text? Why/why not?
Do you think licensing requirements should be reduced or eliminated?
This month, we asked nail techs: do you think licensing requirements should be reduced or even eliminated? Why or why not?
A Surprise Celebration for VIP Clients
Every month, Salon Bleu gives one client the VIP treatment.
Crowdsourcing: How Do You Deal With Clients Messing With Their Phone During a Service?
This month we asked nail techs: How do you deal with clients messing with their phone during a service?
Losing Loyalty: Why Your Clients Are Leaving You
“Many of us start out customer relationships by giving great customer service, but slowly let it fizzle,” says Milady’s Michelle Campbell.
The Nail Hub Podcast Transcription: Are You a Smooth Checkout Operator?
In this transcription of The Nail Hub Podcast, Elizabeth Morris discusses how you can give your clients a streamlined and tactful checkout process so they leave your salon on a high note.
The Problem With Perfectionism
Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?
Young Nails Biz Talk: Dealing With Difficult Clients
Young Nails' Tracey Reierson and Habib Salo discuss how to approach problems with difficult clients.
Crowdsourcing: What's The Nicest Thing A Client Has Ever Said To You?
This month we asked nail techs: What's the nicest thing a client has ever said to you?
by Beth Livesay
The Art of Asking: The Nail Tech’s Guide to Getting What You Want
From minor inconveniences to major requests, learn to ask in a way that yields results.
by Nancy Kirk
Crowdsourcing: How Do You Get Indecisive Clients To Make A Decision On Nail Color/Design?
This month we asked nail techs: How do you get indecisive clients to make a decision on nail color/design?
by Beth Livesay
How to Accommodate Overweight Clients
If your salon isn’t equipped for plus-sized women, you may be losing out on valuable clientele.
by Nancy Kirk
The Client Notes You Should Be Taking to Improve Customer Service
Client notes are crucial. Not only do they help communicate internal information, but when done right, they also play a massive role in making your client’s passage in your salon memorable. So what's worth writing down?
Sponsored by Phorest Salon Software
San Francisco Salon Offers Speedy Services for Busy Clients
At San Francisco’s Parlor nail salon, the main attraction is its 30-minute-or-less services for clients who want quick, quality nail services that fit into their busy days.
by Nancy Kirk
The W Nail Bar: A Sisterly Salon for a Diverse Community
The drive to own a family business runs deep in sisters Lauren Hunter and Manda Mason, who left careers in recruitment and finance to pursue their dream of opening an all-natural nail salon in Columbus, Ohio, sparked by an overnight epiphany.