customer service

Q&A with Suzie: Acrylic vs. Gel

Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.

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Week 15: Busy Weekend

There is nothing better than receiving confirmation that you are taking the right steps toward reaching your goals. So this week, I received a little recognition that may seem small to some but meant a lot to me.

Gel Nails Prevent Musical Mishap

Nail tech Vickie Meador came to the rescue of a guitar-player who wanted gel reinforcements on his strumming hand.

Going Toe-to-Toe

The Ten Spot offers a complimentary toe wax with every pedicure service.

Five Ways to Deliver Great Customer Service

Use this article to help your students learn five customer service basics to incorporate into every service to create a loyal and happy clientele for years to come.

Mining Online Reviews for Ways to Improve

There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.

Amp Up Your Offerings: Henna Tattoos

In the second installment of our new series, NAILS explores services you can easily add to your menu to increase your revenue and offer your clients convenience. This month, we take a look at henna tattoos.

Best Tips to Upsell Services

Learn to increase your paycheck by making an extra sale or booking an unexpected appointment.

Crowdsourcing: What was your biggest nail service disaster?

This month we asked nail techs: What was your biggest nail service disaster?

Crowdsourcing: Clients on Cell Phones

This month we asked nail techs:  How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?