The Ten Spot offers a complimentary toe wax with every pedicure service.
Use this article to help your students learn five customer service basics to incorporate into every service to create a loyal and happy clientele for years to come.
There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.
In the second installment of our new series, NAILS explores services you can easily add to your menu to increase your revenue and offer your clients convenience. This month, we take a look at henna tattoos.
Learn to increase your paycheck by making an extra sale or booking an unexpected appointment.
This month we asked nail techs: What was your biggest nail service disaster?
This month we asked nail techs: How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?
In the modern retail environment of commodity services and prices, consumers will pay a premium for old-fashioned customer service. Try any (or all) of these 20 high-touch customer service tips.
This month we asked nail techs:How do you react to negative feedback on Yelp? Do you respond?
This month we asked nail techs: What are the best-selling retail items at your salon? What has a hard time selling?
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