Sometimes the things clients say are music to your ears; other times they can make you cringe. We asked nail techs to tell us their favorite, and least favorite, things to hear from clients.
My favorite thing to hear from a client is ... |
My least favorite thing to hear from a client is ... |
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JESSICA HOEL LuvNailz, Lynnwood, Wash. |
"These are life changing!" A few clients have said this after receiving gel polish manicures. |
“I’m moving.” |
FAITH GLIONNA Cuticles Salon, Indialantic, Fla. |
“My nails look like I just had them done. I didn’t think it was time for me to come in and get a fill!” |
“I don’t know what you did but my nails didn’t stay on this time.” Or: “I went someplace else because you were busy and got an infection on my nail.” |
KELLEY KILLOP-MARBLE Opalized Designs Studio Salon, Shelby Township, Mich. |
“I had someone compliment my nails and they took your number.” |
“I have decided to go back to natural nails ... oh no, I will take care of them myself.” |
MAGGIE FRANKLIN Art of Nailz, Visalia, Calif. |
“My friends always know when my nail appointment is and can’t wait to see what you’ve done this time.” |
“I don’t know why she keeps going to (insert competitor-tech’s name) when your nails are so much better and you’re so much cheaper!” |
JILL WRIGHT Jill Wright Spa for Nails, Bowling Green, Ky. |
“My nails have never looked this good! I thought they were hopeless!” |
“I bought this bottle of OPI polish from Trade Secret while I was in the mall.” A close second is: “Oh, I forgot my checkbook. I’ll have to mail you your check.” |
KALA BASTION Jillian’s, Princeton, Ill. |
“Oh, I feel so much better now.” I usually hear this from a regular client coming into the salon for a routine fill. |
“I just smudged my nails!” |
DEB BREW Jenniffer & Co., Mentor, Ohio |
With a new client I love to hear, “You are very knowledgeable about your work.” |
“I am so glad you’re on time but I have to be out of here ASAP.” |
LINDA TABELLA Melanie & Company Salon Spa, Palm Beach Gardens, Fla. |
“Someone stopped me to ask who does my nails.” |
“I have to stop coming in as much due to the economy.” Or the lengthy and repetitive story about how the client broke her nail. |
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