Customer Service

Crowdsourcing: How Do You Deal With Clients Messing With Their Phone During a Service?

This month we asked nail techs: How do you deal with clients messing with their phone during a service?

As long as they fidget before polishing I’m fine with it. Once I start polishing and they have the urge to fidget, I kindly remind them to refrain from using their phone or I’ll charge them double.
@funfancynails

Have a sign that says no phones and enforce it.
@rs3347
via Instagram

I actually have a few clients that I make look at their phones. They’re always trying to see what I’m doing, by pulling their fingers up as I’m working. It’s very stressful on my hands. Keeping them occupied with their phones is a must for me.
@kimberlyharr
Via Instagram

I stop what I’m doing and tell them that I only have a certain amount of time. If I cannot finish in that amount of time, they will be leaving the salon as is! It stops cell phone use!
@luvr_of_nails
Via Instagram

I don’t say anything. It doesn’t bother me. It shouldn’t be a big deal. That’s just the way the world is now. We have to adapt to people glued to their phones.
@chelsea.d_
Via Instagram

I kindly offer to recharge their phone and I plug it in behind me. Problem solved!
@franmendezg
Via Instagram

Next question:
What has your salon done to raise money for charity? [Answers will be printed in the October 2018 issue.] Share your opinion on the topic by emailing your response by July 15 to [email protected] Please include your name, salon, city and state, and a high-resolution headshot with your response.

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