Business Management

For the Good of the Team

Sure we love our clients and the work we do, but it’s our relationships with coworkers that can make the difference between a so-so work environment and a place we look forward to returning to day after day. NAILS asked readers: What do you do that’s special or unique at your salon to foster team spirit?

Sure we love our clients and the work we do, but it’s our relationships with coworkers that can make the difference between a so-so work environment and a place we look forward to returning to day after day. NAILS asked readers: What do you do that’s special or unique at your salon to foster team spirit?

Left to right are Lauren Harris, Lisa Wealer, Jill Cumpton, Ashley DeGroush, Natalie Stone, Amanda Cox, Brooke Shephard, and Kala Bastion (seated). Left to right are Que Le, Kim Thanh Vuong, Bich Phuong Nguyen, Nancy Nguyen, Trang Mai, Phuong Le, Trang Hoang, and Roula Nassar.
<p>Left to right are Lauren Harris, Lisa Wealer, Jill Cumpton, Ashley  DeGroush, Natalie Stone, Amanda Cox, Brooke Shephard, and Kala Bastion  (seated). Left to right are Que Le, Kim Thanh Vuong, Bich Phuong Nguyen,  Nancy Nguyen, Trang Mai, Phuong Le, Trang Hoang, and Roula Nassar.</p>

Teamwork starts at the top. On a number of occasions, I have helped my technicians clean their stations and assist them with some of their duties so they know that all of us at the spa will do whatever it takes for the greater good of the team and our clients — even if those duties are outside the scope of our responsibilities. I host staff parties and dinners occasionally so my staff members can bond on a personal basis. For example, every Christmas, I host a white elephant gift exchange game and take my team out to dinner. We always have a wonderful time! People are more likely to help others whom they like and share common goals with, so these types of outings enable my staff members to build an emotional connection with one another. ~ ROULA NASSAR, Roula’s Nail Spa, Houston


Rhonda Kibuk (right) with a client.
<p>Rhonda Kibuk (right) with a client.</p>

The family that plays together, stays together! We usually have a BBQ in the summer and a holiday dinner in the winter. Recently, a group of us went to a haunted house together. I would love to be able to all do a cruise together someday, but who would service our clients? ~ RHONDA KIBUK, The Purple Pinkie Nail Salon, Ford City, Pa.


Stacey Witherspoon uses the “Caught in the Act” program to recognize employee contributions.
<p>Stacey Witherspoon uses the “Caught in the Act” program to recognize employee contributions.</p>

We have a program called “Caught in the Act” where staff members are recognized when they do their job particularly well or go above and beyond. Each of our front desk staff are encouraged to write up coworkers when they witness an act in any of four categories: efficiency, courtesy, safety, and teamwork. For example, using first names when dealing with clients would earn you a ticket. Each of the categories has a symbol and when the staff members receive 10 tickets they get a pin with a picture that matches to wear on their name badge. ~ STACEY WITHERSPOON, Perfect Ten Salon & Talega Day Spa San Clemente, Calif.


Left to right are Lauren Harris,  Lisa Wealer, Jill Cumpton, Ashley DeGroush, Natalie Stone, Amanda Cox, Brooke Shephard, and Kala Bastion (seated).
<p>Left to right are Lauren Harris,  Lisa Wealer, Jill Cumpton, Ashley DeGroush, Natalie Stone, Amanda Cox, Brooke Shephard, and Kala Bastion (seated).</p>

The team spirit in my salon is great. We’re a pretty close family that would do just about anything for each other or each other’s clients. If we see someone running behind, we don’t just let them dig themselves deeper and deeper; we help them out with whatever we can. My boss Jill will come in at any hour almost any day of the week to service her customers. We’ve gotten this close through weekly motivational meetings, and bimonthly classes on how to improve ourselves in all aspects. We have contests in our salon to keep things exciting and fun, as well as hair night where we all can just relax and drink a bottle of wine. We have a good team understanding and all get along very well. ~ KALA BASTION, Jillian’s Hairdesign, Princeton, Ill.

Keywords:   healthy working     motivation     reader surveys     salon atmosphere     staff management     team-building  



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