Q&A


Q & A: Should Someone With No Beauty Industry Experience Open a Salon?
  • December 11, 2012
  • NAILS Magazine

Would you discourage someone with no experience in this business from trying to open a nail salon? I am looking to completely change careers, and I have always thought that a nail salon/massage spa would do

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Keywords: Q&A  
Q & A: Can you recommend a no-plumb pedi chair?
  • September 14, 2012
  • NAILS Magazine

I own a salon/spa. We are trying to find a nice pedi chair that we don't have to have any plumbing for, and that is sanitary. Any ideas? It would really help. Thanks!Acacia Salon and SpaOf

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Keywords: Q&A   salon decor/design  
Q & A: Can I open without traditional pedi spas?
  • September 14, 2012
  • NAILS Magazine

I'm looking to open a nail bar in my home country, Nigeria, and I'm doing a lot of research at the moment. While it's fun (the creative side), I'm having a few challenges already. I really

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Keywords: Q&A   salon decor/design   salon services   staff training  
Q & A: How do I get started?
  • September 14, 2012
  • NAILS Magazine

I too have a yearning to open up a business salon (in Croatia). I was wondering if there are any tips and tricks you can share given your vast experience? I would like to use OPI

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Keywords: Q&A  
Q & A: Salon Start-Up Help
  • June 20, 2012
  • NAILS Magazine

My husband and I are trying to look for a good location to open a nail salon. But we don't know how to start if we get a location. Do we have to contact with state

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Keywords: Q&A   salon decor/design  
Q & A: Is customer service experience enough to open a successful nail salon?
  • May 29, 2012
  • NAILS Magazine

I may just have a silly notion of opening a salon in San Francisco. I have no training but have been a client for 20 years, as well as being a customer service human resources professional

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Keywords: Q&A   staff training  
Q & A: Soft Opening
  • February 9, 2012
  • NAILS Magazine

How can I do a soft opening for a skin spa? What do I need to do? What gift should I give out? Thanks,ConnieHello Connie,For my soft opening I invited my friends, family, and the surrounding

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Keywords: public relations   Q&A   salon services  
Q & A: Nail Salon - Laundromat Combo
  • January 12, 2012
  • NAILS Magazine

We just opened up a brand new state-of-the-art laundromat. We have some space right in the front, where we are adding a small nail salon and may be a tanning booth to attract more customers for

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Keywords: Q&A   salon services  
Q&A: Opening in the Winter
  • October 20, 2011
  • NAILS Magazine

How do you feel about opening a nail spa in the winter?JayHi Jay,Excited, and for two reasons. If I remember correctly, Robbie mentioned in his Blueprint post that it helps to have a soft opening to

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Keywords: Makeda   Q&A  
Q & A: Commission v. Booth Rental
  • June 16, 2011
  • NAILS Magazine

I am planning on opening up my own nail salon in Boulder, Colo. I am still working on the business plan because I will need a loan. I would like to open something that resembles a

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Keywords: Q&A   staff training  
Q & A: Opening a Salon without a Nail Tech License
  • June 15, 2011
  • NAILS Magazine

I do not have my nail technician license yet, but I do have a degree in business. Can I open a nail salon and have someone else manage it?TakishaHi Takisha,Yes, you can open a salon in

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Keywords: California   California state regulations   Q&A   salon services  
Q & A: Waxing Services and Compensation Systems
  • June 14, 2011
  • NAILS Magazine

I am in the process of gathering all the information I need in order to write up a business plan for a nail salon that I'd like to open up. I'm trying to find out on

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Keywords: Q&A   salon services   staff training  
Q & A: Princess Party Services
  • April 29, 2011
  • NAILS Magazine

What products do you use for the girls during Princess Parties? Is it only a basic mani/pedi along with desired nail polish? Or do you actually use acrylics or gels?RoxanaHi Roxana,We use our regular manicuring products

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Keywords: clients   Q&A   salon services  
Q & A: Co-Marketing with Other Businesses
  • March 15, 2011
  • NAILS Magazine

I just wanted to know how you set up appointments with other businesses to market yours. I have put in paper specials, coupons, and fliers for my salon. Thank you.DottyHi Dotty,When I come across a business

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Keywords: marketing/promotions   networking   Q&A  
Q & A: Non-compete Clause
  • October 25, 2010
  • NAILS Magazine

Should a guideline be written in a salon manual that an employee is not allowed to take client hair formulas if they are fired, laid off, and/or the employee leaves for personal reasons? Should the client

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Keywords: Q&A   staff training  
Q & A: Salon Esthetics
  • October 21, 2010
  • NAILS Magazine

We recently bought an existing nail salon in NYC. I was a former client and always fantasized about what I would do with a salon if I ever owned my own. Well, here I am, and

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Keywords: Q&A   salon decor/design  
Q & A: Salon Square Footage and Rental Costs
  • October 8, 2010
  • NAILS Magazine

Hi Alica,Thanks for your response, it was very helpful. A few more questions: What is a good square footage for a nail salon with eight manicure stations and six pedicure stations? Is $3,100/monthly + taxes too

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Keywords: Q&A   salon decor/design  
Q & A: Negotiating Rent
  • September 29, 2010
  • NAILS Magazine

Hi Alica,Your story is very inspiring. My wife and I are looking to start a nail salon. I presume the very first step is to find and secure a location. Did you have to start paying

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Keywords: Q&A   salon decor/design  
Q & A: Number of Clients
  • September 24, 2010
  • NAILS Magazine

Thanks for the info. I am looking to open my salon in a few months and wanted to know: On average, how many clients do you get a day?JC We get around 25 clients a day. We

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Keywords: clients   Q&A  
Q&A: Massage and Payroll
  • September 21, 2010
  • NAILS Magazine

I’m in the process of opening up a salon: Is it lucrative to offer massages or just keep the salon nail-focused, which is what we originally planned? Also, do you pay salary or commission?Jo Hi Jo,We stopped

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Keywords: Q&A   salon services   staff training  
Q&A: Consequences of Playing Hooky
  • September 15, 2010
  • NAILS Magazine

What are the consequences at the salon if a staff member fails to attend work?Roxy Hi Roxy,If the employee doesn’t have a valid reason and/or doesn’t make any attempt to tell us, the first time is a

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Keywords: Q&A   staff training  
Q&A: Service Offerings Beyond Nails
  • August 31, 2010
  • NAILS Magazine

I love your blog! I am in the process of opening up a nail salon and was going to open a couple of rooms, but am hesitant as well because if the primary focus is on

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Keywords: Q&A   salon services  
Q&A: Marketing a New Salon
  • June 25, 2010
  • NAILS Magazine

My salon been open for two weeks now. What can I do to bring in more clients, besides newspaper ads, fliers, banners, and things like that?Le Hi Le, Congratulations on opening your salon! I would go to vistaprint.com and

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Keywords: clients   public relations   Q&A  
Q & A: Leukonychia
  • June 18, 2010
  • NAILS Magazine

I am taking a nail course and need to answer a question for an assessment, but I can’t find an answer to this question anywhere: What is leukonychia? Please help. Thanks.Dominique Hi Dominique,White spots on the nail

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Keywords: Q&A  
Q & A: Hair Shampooing & Styling
  • March 12, 2010
  • NAILS Magazine

I was told at work that just styling a client’s hair without shampooing it is against all salon policies. Is this a true statement? I would love to know. Thanks.Charissa Hi Charissa, Every state has different laws and

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Keywords: Q&A   salon services  
Q & A: Pedicure Spa Water Capacity
  • December 28, 2009
  • NAILS Magazine

How many gallons of water does an average pedicure spa chair station hold?Liz Hi Liz, I’ll let Christine McGovern, marketing assistant at European Touch, answer this question. Christine says, “Our spas contain 4.5 to 5 gallons of water.” —Robbie, ROB|B:

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Keywords: Q&A  
Q & A: More Details on Pedicure Chairs
  • December 2, 2009
  • NAILS Magazine

What is the name of the pedicure chair pictured on this blog?Benton Can a chair be hooked up with no ground wire?Alfonso Hi Benton and Alfonso, My pedicure chairs are European Touch Murano Spas. The chair does require a grounded

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Keywords: Q&A  
Q&A: Finding Cosmetology Classes
  • October 16, 2009
  • NAILS Magazine

Hi Candice, I’m thinking of going to a part-time course to study cosmetology, but I am not well informed. What would you suggest? Jennifer Hi Jennifer,I was in a similar place as you just a year and a half

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Keywords: Q&A   staff training  
Q&A: Gels v. Acrylics
  • October 6, 2009
  • NAILS Magazine

Hi Candice,I plan on opening a nail salon that focuses primarily on natural nail services, but I'm not sure how well an all-natural shop would fly in my area. So I’m thinking about offering at least

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Keywords: Q&A   salon services  
Q&A: Opening a Salon Without a Clientele
  • August 20, 2009
  • NAILS Magazine

Hi Candice, Very inspiring story. I have a question: did you have clients when you opened? I'm opening Sept. 1 and am wondering how I can build my clientele without spending money on expensive advertising.Thanks,Solo Hi Solo!  I'm

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Keywords: clients   Q&A  
Q&A: Franchising OPI Concept Salons
  • June 25, 2009
  • NAILS Magazine

I want to open an OPI Concept Salon using only products made by OPI. I am located in the Dallas-Fort Worth area, and I'm sure I would do very well. Would I be allowed to use

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Keywords: Q&A  
Q&A: Details on Pipeless Pedicure Chairs
  • June 17, 2009
  • NAILS Magazine

I'm new to this field. Exactly what is a pipeless pedicure chair? How is it different from a standard pedicure chair? Is it a state requirement for any state?Cindy Hi Cindy, The main difference is with the jets.

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Keywords: clients   Q&A   salon decor/design  
Q & A: Pipeless Pedicure Chairs
  • February 26, 2009
  • NAILS Magazine

Can the pipeless pedicure chairs be connected for drain-out access, where you just have to turn the switch to empty the bowl after the pedicure is done?Allison Hi Allison,Yes, our European Touch pipeless pedicure chairs are set

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Keywords: Q&A  
Q & A: Economy-Induced Sacrifices
  • January 29, 2009
  • NAILS Magazine

Thanks for this honest post. This goes to show that no one is immune from external circumstances, no matter how big the company. I'm just curious if there would be anything you would do differently if

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Keywords: Q&A   staff training  
Q & A: Start-Up Costs
  • November 4, 2008
  • NAILS Magazine

I am very excited for all of you at ROBB|B! I want to open my own nail salon and am wondering: what are the general start up costs?Y.J. Hi Y.J.,Thanks so much for following along on the

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Keywords: Q&A  
Q & A: Manicure and Pedicure Areas
  • September 26, 2008
  • NAILS Magazine

Shouldn’t the pedicure stations be close to where the manicures are being done (so the person doesn’t have to walk all the way across the room)?Neha Hi Neha, The blueprint you were looking at may have been a

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Keywords: Q&A   salon decor/design   salon services  
Q & A: Preparing for Bank Meetings
  • July 2, 2008
  • NAILS Magazine

Regarding going to banks for financing, how do you go about your presentation if you are not experienced in that type of thing?Trudy Hi Trudy, The first step is putting together a basic business plan. It needs to

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Keywords: Q&A  
Q&A: Computer Software Options
  • February 27, 2008
  • NAILS Magazine

Why did you choose Salon STX compared to other salon software programs? I know there are many out there, and you probably did the research on all of them.Nneka Hi Nneka, We choose Salon STX because it’s built

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Keywords: Q&A  
Q&A: Finding an Architect
  • February 12, 2008
  • NAILS Magazine

I’m looking for an architect to design my nail salon in a mall. How do I find one?Tristan Hi Tristan, In my experience with mall locations (we looked into these types of properties before deciding on our standalone

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Keywords: Q&A   salon decor/design  
Q & A: Non-Compete Agreements
  • January 11, 2008
  • NAILS Magazine

I’m writing my employee handbook and was wondering if I can state that when an employee has terminated his employment, he is not allowed to work 10 miles from the salon for one year. Thanks for

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Keywords: Q&A   staff training  
Q & A: Employees
  • November 13, 2007
  • NAILS Magazine

I read that you’re hiring all your nail techs on as employees. Aren’t you afraid that, since they're not working for a commission, they won't work as hard because they’re paid an hourly rate?Anna Hi Anna, It’s true

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Keywords: Q&A   staff training  
Q & A: Sound-proofing
  • October 19, 2007
  • NAILS Magazine

What products are you using to sound-proof the rooms upstairs?Teresa Hi Teresa, There will be “insulation batts,” which are sort of like sound-absorbing blankets, enclosed inside the walls of the VIP rooms. There is also R-30 roof insulation

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Keywords: Q&A   salon decor/design  
Q & A: Furniture Leasing
  • October 12, 2007
  • NAILS Magazine

I live in San Diego, where I work as a nail tech. I've networked with a group of gals in my area to start a Wellness Spa (offering manicures, pedicures, massages, gel enhancements, and possibly acupuncture.)

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Keywords: Q&A   salon decor/design  
Q & A: Salon STX
  • September 14, 2007
  • NAILS Magazine

I’m in the process of opening a salon/spa. How will Salon STX aid me in the daily maintenance of my salon?Bontle Hi Bontle, For me, the software’s reporting capability is the biggest way that it’ll help me day-to-day.

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Keywords: Q&A   staff training  
Q & A: Computer Software
  • August 10, 2007
  • NAILS Magazine

I’m in the process of opening a nail salon in Johannesburg, South Africa. (We should be opening our doors in September.) I have two questions about the computer program you mentioned, is it an American program?

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Keywords: Q&A   staff training  
Q & A: Ventilation System
  • July 26, 2007
  • NAILS Magazine

What kind of venting system are you using? Are they right over each station or throughout the nail salon? Do you have any preference for these systems?Rebecca Hi Rebecca, The ventilation systems aren’t at each nail station; we’re

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Keywords: Q&A   salon decor/design  
Q & A: Equipment Supplier
  • July 19, 2007
  • NAILS Magazine

Who are you using for your equipment supplier?Antonio Hi Antonio, We’re using Salon Equipment International. The company is a distributor of salon equipment and furniture, in addition to manufacturing its own furniture. I’ve been meeting with John Pohlen at

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Keywords: Q&A   salon decor/design  
Q & A: Retail Products
  • July 5, 2007
  • NAILS Magazine

What are you planning on retailing at your salon? Other than nail polish bottles (which are hard to handle and place on shelves for fear of falling and breaking), what else is there to sell in

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Keywords: Q&A  
Q & A: Service Menu
  • June 28, 2007
  • NAILS Magazine

What’s your opinion on service menus, when there’s a choice between a wide list of offered services versus a minimum list of offered services? Do you think it benefits the general public to offer many different

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Keywords: Q&A   salon services  
Q & A: Employee Training
  • June 15, 2007
  • NAILS Magazine

You mentioned “training” in your response to T's Start-Up Inventory question. What exactly consists of your training new employees? Won’t they know how to do nails already? Please clarify.Anna Hi Anna, Although we plan to hire experienced nail

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Keywords: Q&A   staff training  
Q & A: Nail Art
  • June 12, 2007
  • NAILS Magazine

Is your salon going to offer freehand painted nail art?Ellen Marie Hi Ellen Marie, Even though I have my nail tech license, I personally was never very good at handpainted nail art. (I think it takes coordination I

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Keywords: Q&A   salon services  
Q & A: Grand Opening
  • May 31, 2007
  • NAILS Magazine

I’ve been manicurist for 15 years, and I want to let you know your podcast was wonderful. I’m interested in knowing if you’ll have a grand opening? I would love to attend or view it as

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Keywords: public relations   Q&A  
Q & A: Start-Up Inventory
  • May 29, 2007
  • NAILS Magazine

My wife is thinking about opening a salon. The more I read your blog, the more interested I become in helping her launch it. What I am curious about is the type of inventory you’ll need

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Keywords: Q&A  
Q & A: Noise Levels
  • May 18, 2007
  • NAILS Magazine

I don’t like the idea of the floating walls between each manicure station and the next. You said the stations make for a more private service, but are they going to be sound proof? Everyone is

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Keywords: clients   Q&A   salon decor/design  
Q & A: Bathrooms and Sinks
  • May 11, 2007
  • NAILS Magazine

Ellen Marie has a good point about the number of bathrooms. It looks like you’ll need another bathroom since the salon is so big. Also, I only see one sink in the salon. You may want

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Keywords: Q&A   salon decor/design  
Q & A: Start Up Funding
  • May 8, 2007
  • NAILS Magazine

I'm intrigued by your blog entries as I too have a vision to open my own shop, but with a bit of a twist. My big question is money. Were you able to front most of

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Keywords: Q&A  
Q & A: Retail Strategy
  • May 1, 2007
  • NAILS Magazine

I’d appreciate it if you could elaborate on your statement about how services cover your overhead, but retail is for profit. What is your retail strategy?T Robbie, co-owner: Retail is key for us. As an OPI concept

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Keywords: Q&A   staff training  
Q & A: Levels of Nail Services
  • April 26, 2007
  • NAILS Magazine

What procedures and materials will you use when doing an “ultimate” manicure and pedicure that makes that service level different from the “essential” ones? Ellen Marie Hi Ellen Marie, The “ultimate” nail services will be our highest service

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Keywords: Q&A   salon services  
Q & A: Blueprints
  • April 18, 2007
  • NAILS Magazine

I love reading your blog. How can I see more of the salon blueprints?Lee Hi Lee, Thanks for your compliment. To see all the salon’s blueprints and renderings, just click on Photo Gallery in the lefthand column. There I’ve

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Keywords: Q&A   salon decor/design  
Q & A: Nail Bar
  • April 10, 2007
  • NAILS Magazine

I’ve never heard of a nail bar before. It’s a nice idea; is it a free service?Cecilia Hi Cecilia, The nail bar isn’t a free service, but it is an easy way for a customer to have their

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Keywords: Q&A   salon services  
Q & A: Termination Policy
  • March 19, 2007
  • NAILS Magazine

I was wondering if you could give me an example of a good termination policy. I’ve read policies before that state they reserve the right to terminate your employment for no reason. Would you consider this

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Keywords: Q&A   staff training  
Q & A: Manicure Stations
  • March 13, 2007
  • NAILS Magazine

Is there a wall between every manicure table? If so, how tall are they? This will be interesting because it’s like having a private service. Some clients don’t like to be seen by others but the odors

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Keywords: Q&A   salon decor/design   salon services  
Q & A: Salon Manual
  • January 29, 2007
  • NAILS Magazine

My partner and I have been salon owners for 19 years, and we’ve finally wizened up and have been working on our salon policy, guidelines, and procedures.There seems to be so much to get through; I’m

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Keywords: Q&A   staff training  

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