professionalism


Sharing Just the Right Amount
  • January 18, 2013
  • NAILS Magazine

It has been quite a year for you, Jill. I know it must have been difficult to write honestly about how your highs and lows for last year. I am humbled and reminded how easily we can

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Keywords: professionalism   Sandy Combs  
2012: The Good, The Bad, and The Ugly.
  • January 11, 2013
  • NAILS Magazine

Happy New Year! Are you so glad to be done with 2012? I am! I have never had a worse year than 2012. So, since it’s a new year, I want to remind you of what

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Keywords: Jill Wilson   professionalism  
Gearing Up for Back-to-School
  • August 31, 2012
  • NAILS Magazine

I can't believe it's time for back-to-school already. In Walla Walla our county fair is on Labor day weekend too, and school starts around it. We have two school systems right next to each other, so

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Keywords: professionalism   Sandy Combs  
Get a Fresh Look for Fall
  • August 27, 2012
  • NAILS Magazine

We’re continuing our “back-to-school” series. In my last post I asked, “What does back-to-school mean to you? Does it mean back-to-school clothes shopping?” We talked about the face that back to school can mean shopping with your

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Keywords: Jill Wilson   professionalism  
Rethink Your Wardrobe This Fall
  • August 22, 2012
  • NAILS Magazine

It’s “back to school” season for so many of you. I know that a lot of states have already started classes at universities and local schools. Here in Minnesota, our kids don’t return to public schools

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Keywords: Jill Wilson   owner issues   professionalism  
Continue Your Education, Advance Your Skills
  • July 11, 2012
  • NAILS Magazine

Recently, I attended The Summit Salon Consulting Group Company Retreat. This is a companywide retreat with all of the consultants, the leadership team, seminar trainers, Michael Cole, and Summit's CEOs, etc. I love attending this retreat for

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Keywords: Jill Wilson   professionalism  
Work Those Business Skills
  • April 18, 2012
  • NAILS Magazine

The referral contest winner at Sandy’s salon sure did a lot to increase her referral base! The beauty of all of those referrals is that the new referrals will tell their friends and they will tell

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Keywords: Jill Wilson   professionalism  
It’s Time to Clean and Unclutter Your Station
  • March 23, 2012
  • NAILS Magazine

Spring has sprung early in Minnesota this year. We have had record-breaking temperatures for this time of year. Our snow melted in just two days — that’s unheard of. With highs near 80 degrees, we feel

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Keywords: Jill Wilson   professionalism  
Clients Cool With Price Increase
  • February 27, 2012
  • NAILS Magazine

Thank you everyone for your comments. It is really helpful to us to hear you relate to how we have struggled and how we deal with those problems. I hope that our suggestions help those of

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Keywords: professionalism   Sandy Combs   service pricing  
Sharing Knowledge
  • August 8, 2011
  • NAILS Magazine

Yes, thank you NAILS Magazine for the opportunity to write this blog with Jill. This has been a wonderful learning experience for myself and for my cohort in the salon.  I completely agree will you Jill,

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Keywords: professionalism   Sandy Combs   techniques  
Why You’d Better Wash Up
  • April 15, 2011
  • NAILS Magazine

In my opinion, hand-washing should be a given procedure before any service is performed, ever. I have always had a hand washing-policy in effect for any of the guests that I perform services for — even

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Keywords: professionalism   Sandy Combs  
Sanitation Begins With Soap and Water
  • April 11, 2011
  • NAILS Magazine

Did our client recently sneeze or cough into her hand? Does she have a sick family member at home? Did she wash her hands after going to the restroom? Did she apply her makeup or lotion

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Keywords: Jill Wilson   professionalism  
Best Behavior
  • March 25, 2011
  • NAILS Magazine

I have read several of Michael Cole’s books and am certain I have read the very theory Jill mentioned in her last post. The particular book I remember reading it in was geared more toward hairstylists,

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Keywords: professionalism   Sandy Combs  
It’s All About Non-Verbal Cues
  • March 21, 2011
  • NAILS Magazine

This is the most powerful part of the first impression series. This information comes from one of my mentors, Michael Cole, an icon in our industry. I learned about communication from Mr. Cole many years ago

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Keywords: Jill Wilson   professionalism  
Put It Out, Please
  • March 11, 2011
  • NAILS Magazine

Jill, I have to thank you for posting on this topic. It is another of those things that we often assume is more of a common sense type of thought process that really isn’t. Odor is a

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Keywords: customer service   professionalism   Sandy Combs  
Odors Offend
  • March 7, 2011
  • NAILS Magazine

We only have 10 seconds to make a first impression — what will we do to make it a lasting impression? We’ve already discussed how significant it is to look like we’re a part of this

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Keywords: customer service   Jill Wilson   professionalism  
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