team-building


Going By The Book
  • March 13, 2013
  • NAILS Magazine

We as a salon started going through the book “Over the Top” by Michael Cole this January. We had our monthly staff meeting yesterday morning and we are doing one chapter a month as a full

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Keywords: clients   Sandy Combs   team-building  
Looking Forward and Back
  • February 9, 2009
  • NAILS Magazine

Heather and I have been working together on rebuilding my business for a year now. So, how much have I accomplished? First of all, I’ve made some very good friends along the way, both with co-workers and clients.

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Keywords: North Carolina   team-building  
Super Systems
  • January 15, 2009
  • NAILS Magazine

Ever wonder why you can go to any Starbucks in any town, in any state and have the exact same experience? You guessed it: they have systems! They probably can't spell your drink but they can

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Keywords: Heather Goodwin   retailing   scheduling   team-building  
Leading by Example
  • January 5, 2009
  • NAILS Magazine

Isn’t it exciting to become a part of a new salon family? There’s always so much to learn from each other. There’s always so much to share. Now that Adrienne has settled into her new salon

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Keywords: clients   Heather Goodwin   team-building  
Welcome to Blissful Lounge
  • December 15, 2008
  • NAILS Magazine

Every nail tech has those days of wondering: “Did I make the right choice?” No work situation is perfect, and everyone thinks that they can do better if they just open their own place, but if

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Keywords: clients   salon services   team-building  
Master of Our Domains
  • October 15, 2008
  • NAILS Magazine

How do you create new habits? Practice, practice, practice. The staff at HB&S are all trying to form new habits that work together since coming back from Champ Camp. The front desk is trying to also work

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Keywords: team-building  
Key Relationships
  • October 9, 2008
  • NAILS Magazine

With the holiday season just a few short weeks ahead, how can one turn those new clients into lifelong relationships? Adrienne has spent this past year setting up relationships with not only new clients, but also

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Keywords: Heather Goodwin   scheduling   team-building  
Starting Front Desk Training
  • September 30, 2008
  • NAILS Magazine

Sometimes even the greatest client relationships can be tested when they deal with others in the salon. Whether it is an encounter with another service provider or a front desk staff member, any and all frustrations

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Keywords: team-building  
Creating "Top Gun" Front Desk Employees
  • September 25, 2008
  • NAILS Magazine

How can you ensure soaring sales and service? Start by considering both yourself and your front desk staff as "income-producing service providers". You see, so many front desk staff members who have come and gone have

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Keywords: Heather Goodwin   scheduling   team-building  
Handling Front Desk Turnover
  • August 26, 2008
  • NAILS Magazine

Ever feel like you finally have the front desk operators trained to book you exactly as you want your day to look like, only to have them quit? Ugh…it can be so frustrating. Whenever there’s a

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Keywords: Heather Goodwin   scheduling   team-building  
More Event Analysis, Plus Holiday Retail Planning
  • July 17, 2008
  • NAILS Magazine

Since we’re putting more of a focus on events and on orchestrating them properly, we were a part of the “Old Fashioned 4th of July Celebration” held in downtown Apex, N.C. This was a success for

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Keywords: clients   retailing   team-building  
An "Event"ful Year
  • June 25, 2008
  • NAILS Magazine

Hair, Body & Sole seems to be everywhere these days. We have been involved in events all year, the most recent a business expo and a fashion show. Recently we submitted a press release about this

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Keywords: clients   team-building  
What Color is Your Salon? Part 2
  • June 19, 2008
  • NAILS Magazine

What color is the personality of your team? As we talked about before, getting to really know your team can make all the difference. One book I strongly recommend to salon owners is What Color Is

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Keywords: Heather Goodwin   team-building  
What Color Is Your Salon?
  • June 10, 2008
  • NAILS Magazine

What color is the personality of a salon? Is it full of creative go-getters, or kind-hearted mother hens? Is it full of business-minded entrepreneurs, or people that need a constant push just to show up on

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Keywords: Heather Goodwin   team-building  

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