client issues


The Truth About White Spots
  • February 11, 2014
  • Holly Schippers

We commonly speculate whether white spots, strips, and areas on the nails are caused by dehydration or damage. Those of us who consider ourselves well-educated and competent have viewed the white spots on the nails from

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Keywords: client issues  
Time to Reexamine Our Customer Service
  • July 26, 2013
  • Holly Schippers

Customer service is a dying art. I have run into such poor customer service lately that it has made me reexamine my own service to make sure I haven’t let it go slack in the hustle

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Keywords: business building   client issues  
Are Your Clients Invested in Your Nail Journey?
  • July 1, 2013
  • Holly Schippers

Are your clients involved in your career? Do they know how passionate you are about the care for their natural nails no matter what service they have done? How about how much education you have and

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Keywords: client issues   tech-to-tech sharing  
Did That Seriously Happen?
  • July 1, 2013
  • Holly Schippers

Ever have a moment in the salon when you think to yourself: Is this for real? Did that seriously happen? This past week as I was packing up the salon owner proceeded to tell me a

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Keywords: client issues   tech-to-tech sharing  
How Do Your Clients Request Nail Art?
  • June 10, 2013
  • Holly Schippers

What is the most unique way a client has presented to you what she would like done for her nails? A client had a new experience in store for me recently when she brought in a

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Keywords: client issues   tech-to-tech sharing  
Buisiness Building: Treat Your Clients Well, But Be Firm
  • March 25, 2013
  • Holly Schippers

Jennifer Halfon is an educator for Young Nails. We have met online and I had the privilege of taking one of her art classes when she was in Des Moines. She is a talented and passionate

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Keywords: business building   client issues   tech-to-tech sharing  
What Is Nail Patella Syndrome?
  • March 15, 2013
  • Holly Schippers

Sara is a professional I met online who had such an amazing story that I have asked her to share it with you. She is a wonderful inspiration. — Holly As a child, I dreamed of growing

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Keywords: client issues   healthy working  
Can You Embody the Aloha Spirit?
  • November 3, 2011
  • Holly Schippers

Hopefully you are not tired of hearing about Hawaii, just in case I will try to make this the last blog about it. LOL. Customer service in a lot of businesses and even a lot of

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Keywords: client issues   tech-to-tech sharing  
Understanding Your Clients' True Needs
  • September 8, 2011
  • Holly Schippers

Note from Holly: Here’s a guest blog from Tanya Sisson. Tanya is an experienced professional in the nail industry. Licensed since 1989, she has been involved in education from the start of her career. Tanya enjoyed

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Keywords: client issues   Gels   pedicures   tech-to-tech sharing  
Do You Read the Directions?
  • August 19, 2011
  • Holly Schippers

Do you ever read the directions on nail products? Maybe a glimpse to be sure you’re using it properly or just full steam ahead because how hard could it really be anyway? Sometimes you can get

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Keywords: client issues   healthy working   troubleshooting  
A Summertime Nail Experiment
  • July 14, 2011
  • Holly Schippers

Do you ever test things out that your clients complain about? There have been some mentions about water, chlorine, and generally common summer vacation activities causing challenges with nail coverings. It is not every day that

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Keywords: client issues   Gels   troubleshooting  
A Nail Tech's Final Farewell to a Beloved Client
  • June 29, 2011
  • Holly Schippers

Hello all! I wonder if you might humor me today and allow me to post my last respects to a very dear client? We all have them — maybe if you are lucky you have more

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Keywords: client issues  
Tech-to-Tech: How Did You Improve Your Service Times?
  • May 31, 2011
  • Holly Schippers

It seems that a lot of you did consider yourself slow! If you feel like you have the technique down, what can you possibly do to speed up? I’m sure you are tired of hearing it,

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Keywords: client issues   tech-to-tech sharing   troubleshooting  
What Do You Do When You're Having a Bad Day?
  • May 18, 2011
  • Holly Schippers

Ever had a bad day? Not a wimpy bad day like you ran out of Fruit Loops and had to eat Cheerios bad day, but the kind where the alarm goes off in the middle of

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Keywords: client issues   healthy working   tech-to-tech sharing  
Response to Wiggly Clients
  • May 11, 2011
  • Holly Schippers

The response to the problem client blog was great!  I would like to carry it over into another blog to address something that so many of you commented on having — wiggly clients! I put it

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Keywords: client issues   tech-to-tech sharing  
Before You Write That Problem Client Off …
  • May 6, 2011
  • Holly Schippers

Do you have problem clients? I bet a face or two just popped into your mind’s eye! What do you consider a problem client? Some issues that we run into are not necessarily that the person

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Keywords: business building   client issues   tech-to-tech sharing  
Tech-to-Tech Sharing: What Are Your Favorite Resources?
  • April 5, 2011
  • Holly Schippers

Have you ever heard the tip debates asking if we prefer to be thought of as a waitress or as a doctor-type person? I’m not touching the whole tipping debate with a 10-foot pole today, but

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Keywords: client issues   healthy working   tech-to-tech sharing  
Would You Be OK If Your Phone or Computer Crashed?
  • April 1, 2011
  • Holly Schippers

How much of a tech junkie are you? Could you live without your laptop? Is your cell phone nearly a lifeline? To that end what would happen if one or both of them crashed, were stolen, or

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Keywords: client issues   social media   tech-to-tech sharing   troubleshooting  
Create a No-Show Policy (and Post It!)
  • January 3, 2011
  • Holly Schippers

Everyone is busy at the holidays; we all have things to do and limited time to get them done. While in the salon everyone is putting in extra time and really crunching to meet the holiday

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Keywords: business building   client issues  
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