Super Systems
  • NAILS Magazine
  • January 15, 2009
Ever wonder why you can go to any Starbucks in any town, in any state and have the exact same experience? You guessed it: they have systems! They probably can't spell your drink but they can certainly make it because all those little code letters tell them exactly what to mix.
 
Think of those long lines and how much quicker they move because of those systems. What could a similar approach do for your business? We use codes and systematic approaches to our appointment books and calendars. Where else might they work?
 
Think about your communication with your front desk. Do you have a specific system in place for booking appointments? How about one for re-booking or for setting up standing appointments? Is there a system in place for up-selling, recommending retail, handling no-shows, or anything else that might make or break your day running smoothly?
 
Fortunately, Adrienne was trained through Inspiring Champions' Top Gun Front Desk Training. What a lifesaver! Adrienne has put her Champ Camp systems to the test and taken what she knows to be true and defined in her new location exactly how she wants her clients rebooked. Because let's face it, Adrienne is the one ultimately responsible for determining her paycheck.
 
Her clients are loving her new salon home, and new ones are stopping in. Now it's time to develop a working relationship with these new clients. Educating them on how rebooking benefits them. Using the bump system for up-selling, retail and asking for referrals is the name of the game.
 
This week, Adrienne is focusing on introducing herself around the downtown area. These past few months have taught her well and really built her confidence to set her up for success in this. You go girl!
 
—-Heather, success coach

Keywords:   Heather Goodwin     retailing     scheduling     team-building  

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