Business > Customer Service

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When Clients Say No to Their Nails

July 1, 2009  | Article

In this economy it has become more common for a client to request that her artificial nails be removed due to the cost of upkeep.  Jill Wright, owner of Jill Wright Spa for Nails, gives advice on how to put the client at ease.

Keywords: client relationships   economy   money   removing acrylics  

Silicon and the Salon: A Match Made In Heaven

June 1, 2009  | Article

From client bookings to reports on product usage, find out what's going on inside the latest silicon chips for salons.

Keywords: client scheduling   computer systems   organization   salon finances   time saving devices  

Credit Cards No Longer Welcome

May 1, 2009  | Article

Credit card processing fees eat into profit.

Keywords: economy   money  

Hot Stuff

May 1, 2009  | Article

Nail-focused salons share their secrets on selling waxing services -- the perfect addition to your summer menu.

Keywords: add-on services   promoting your services   waxing  

Why No Wi-Fi?

May 1, 2009  | Article

It’s easier and less costly than you think to offer clients Internet access at your salon.

Keywords: add-on services   customer service  

The ABCs and 123s of Customer Service

May 1, 2009  | Article

Sometimes we feel so much pressure to be more and do more for clients we overlook the elementary principles of customer service. But instead of fretting about what to do next, try going back to the basics.

Keywords: business tools   career handbook   customer service   keeping your business competitive   newbie  

Take a Tip From ... Bio Creative Laboratories' Frania Garcia

April 1, 2009  | Article

Personal and systemic treatment can make for a better connection with customers.

Keywords: Bio Creative Labs   marketing/promotions   retail merchandising  

Build a Customer Service Machine That Delivers

March 1, 2009  | Article

Book details 10 commandments to provide a world-class customer service experience.

Keywords: books   business tools   customer service  

Nail Bar Clients Join AA

February 1, 2009  | Article

"Acrylics Anonymous" is billed as a 12-step program for healthy nails.

Keywords: enhancements   manicure products   nail strengtheners   removing acrylics  

Old Rule/New Rule: 12 New Ways of Looking at Our Industry

February 1, 2009  | Article

Take a fun walk down memory lane as NAILS chronicles some of the biggest changes in the nail industry's unwritten rules from the past two decades.

Keywords: add-on services   French manicures   history of nail care   men's services   natural nail care  

With Our Compliments

February 1, 2009  | Article

Clients make a choice every time they open their wallets and spend their hard-earned money in your salon. Make that choice easier with value-added services that cost you little or nothing for the client to enjoy.

Keywords: add-on services   business tools   customer service   keeping your business competitive   marketing/promotions  

A Dot Disaster Averted

January 1, 2009  | Article

“It’s amazing how something so small can totally change your work life,” says G Elizondo, a nail tech at D’Hair To Be Different in Las Vegas, who until recently did what everybody else does: She placed a colored dot on the lids of the jars housing her colored acrylic and glitter mixes.

Keywords: colored acrylics   glitter   organization  

Be Your Own Web Guy

December 1, 2008  | Article

SalonBuilder.com can help you have a fully functioning website running in no time.

Keywords: customer service   gift certificates   marketing/promotions   web marketing   websites  

Celebrating the Spirit of the Season

December 1, 2008  | Article

Nail techs tell us how they mark the holidays at the salon with special decorations and parties for staff and clients.

Keywords: holiday decorating   holidays   reader surveys  

Ask the Manicurist: December 2008

December 1, 2008  | Article

Ho ho ho. Tee hee hee. The Manicurist — aka Rebecca Seals — offers her unique take on holiday happenings at the salon.

Keywords: Ask the Manicurist   client issues   client relationships   client scheduling   customer service  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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