Business > Customer Service

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Make It Personal

October 1, 2009  | Article

Make your salon the kind of place clients can’t wait to return to. These six little tips can yield big results by lending a personal touch to your business.

Keywords: client gift ideas   customer service   professional image  

Ask The Manicurist (Sept. 2009)

September 1, 2009  | Article

The manicurist-aka Rebecca Seals has returned! Sit back for a chuckle while she reprimands clients who use and abuse their techs.

Keywords: Ask the Manicurist   client complaints   customer service   humor   service pricing  

On My Mind: Become a Color Expert

September 1, 2009  | Article

Become a color expert for your clients.

Keywords: customer service   fall polish preview   Hannah Lee   On My Mind  

Week 3: Creating a VIP Club Creates Cachet and Cash

August 18, 2009  | Article

It’s a strategy supermarkets have been employing successfully for years. “Club cards” — or store “memberships” — build loyalty, provide perceived value, and can even raise cash.

Keywords: 2010 Project   loyalty programs  

Alert Your Customers To Openings In Your Schedule

August 1, 2009  | Article

Fill empty slots in your next day's schedule by using broadcast e-mail or a telephone call-in line.

Keywords: client scheduling   time management   web marketing  

Survival Tips:Staying Afloat in a Sinking Economy

August 1, 2009  | Article

Nail salons are one of the more resilient businesses in stagnating economies, but the current downturn has reached everyone to some extent. Many salons are still thriving despite the slowdown — so what’s their secret? Seven techs share their experiences on how they’re beating the odds to stay afloat.

Keywords: business building   keeping your business competitive   marketing/promotions   recession  

When Clients Say No to Their Nails

July 1, 2009  | Article

In this economy it has become more common for a client to request that her artificial nails be removed due to the cost of upkeep.  Jill Wright, owner of Jill Wright Spa for Nails, gives advice on how to put the client at ease.

Keywords: client relationships   economy   money   removing acrylics  

Silicon and the Salon: A Match Made In Heaven

June 1, 2009  | Article

From client bookings to reports on product usage, find out what's going on inside the latest silicon chips for salons.

Keywords: client scheduling   computer systems   organization   salon finances   time saving devices  

Credit Cards No Longer Welcome

May 1, 2009  | Article

Credit card processing fees eat into profit.

Keywords: economy   money  

Hot Stuff

May 1, 2009  | Article

Nail-focused salons share their secrets on selling waxing services -- the perfect addition to your summer menu.

Keywords: add-on services   promoting your services   waxing  

Why No Wi-Fi?

May 1, 2009  | Article

It’s easier and less costly than you think to offer clients Internet access at your salon.

Keywords: add-on services   customer service  

The ABCs and 123s of Customer Service

May 1, 2009  | Article

Sometimes we feel so much pressure to be more and do more for clients we overlook the elementary principles of customer service. But instead of fretting about what to do next, try going back to the basics.

Keywords: business tools   career handbook   customer service   keeping your business competitive   newbie  

Take a Tip From ... Bio Creative Laboratories' Frania Garcia

April 1, 2009  | Article

Personal and systemic treatment can make for a better connection with customers.

Keywords: Bio Creative Labs   marketing/promotions   retail merchandising  

Build a Customer Service Machine That Delivers

March 1, 2009  | Article

Book details 10 commandments to provide a world-class customer service experience.

Keywords: books   business tools   customer service  

Nail Bar Clients Join AA

February 1, 2009  | Article

"Acrylics Anonymous" is billed as a 12-step program for healthy nails.

Keywords: enhancements   manicure products   nail strengtheners   removing acrylics  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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