Customer Service - NAILS Magazine

In partnership with Amex

The Golden Touch: Luxury Service Helps Drive Loyalty at J Gold Salon

Inside the Systems That Power an Elevated Salon Experience From seamless online booking to a team-first culture, J Gold Salon in Atlanta offers more than great hair—it delivers consistent, high-touch service with the help of partners like Boulevard and American Express.

In partnership with Vagaro

Vagaro’s New AI Features and Communication Tool Pave the Way for a More Efficient, Profitable Business

by Staff

Vagaro has consistently been at the forefront of salon software technology, helping businesses be more efficient, create more effective communication, and even improve company culture. Now, Connect by Vagaro, the platform’s two-way communication capability, and Vagaro’s new generative AI tools are giving owners new opportunities to grow and expand.

In partnership with Amex

Success at the Top: Thriving on Madison Ave.

by Staff

Salon owner Nuri Yurt had a dream of owning a salon on New York City’s Madison Avenue. "Through perseverance, hard work and stellar customer service, he and partner John Kaygisiz founded Toka Salon in 2007.

Business

5 Things I Won't Do as a Nail Tech

by Anne Moratto

This list of watch-outs from @jodydoesjels prompted us to reach out to her and learn more. We had already fallen for her hand-painted designs and now we wanted to know more about this list she created to help clients decide if she was the nail tech for them.

In partnership with Amex

Level Up Your Customer Experience

by Staff

Salon owners Jessica and Charlie opened their first location in 2011, and brought American Express on board from day one. Find out how American Express helps them get the most out of their business.

Business

Tips for Dealing with Toxic Salon Clients

by Carlos Valenzuela

Some clients leave you drained and stressed out. I call them toxic clients because their way has an unexplainable heaviness. Here are some strategies for identifying and dealing with these personalities.

Daniel Montes, Owner of Hair by Daniel M, works on a client in his Sola Salon Suite.

Business

Representation in Beauty: How this Stylist is Breaking Down Cultural Barriers

by Staff

Being unable to find bilingual stylists can be discouraging to the millions of primarily Spanish-speaking clients in the US. Here's how Daniel Montes makes them feel welcome in his salon.

Jesse Linares is a master stylist and a member of the Sam Villa Artistic Team.

Business

Common Guest Challenges and How to Resolve Them

by Jesse Linares

How do you handle sore subjects with clients? See how Jesse Linares keeps client relationships top of mind when dealing with topics like price increases and lateness.

Shocking but true, nail techs spill the client tea.

Business

Here's the Most Shocking Thing a Client Ever Said to Me

by Staff

Giving new meaning to "oversharing," we hear from nail technicians who have had some jaw-dropping moments in the nail salon, courtesy of their clients.

Business

Nail Techs Offer Advice to Newly-Licensed Nail Professionals

by Staff

To the question, "What is one piece of advice you'd give to someone who is just starting out and newly-licensed?" there were many great responses.

Business

Add Value to Pedicures with Detoxifying Mineral Salts

by Staff

Three mineral salts from Kneipp bring nature's luxury to your guests' salt soak experience.

Business

Sound On: The Ultimate Salon Playlist

by Kara Martin

Top 10 songs to play during any manicure, hair cut, color or press.

In partnership with American Express

Kim Kimble’s Data-Driven Pandemic Recovery Techniques for Salon Owners

by Staff

Kim Kimble, known for her on-set styling skills, TV personality and star-studded clientele, has partnered with American Express to help salon owners recover and rebuild from pandemic-related challenges.

Industry News

The Mobile Manicurist: An Interview with Tracy Vinson

by Staff

Vinson, the creator of "Bankrupt to Booked Up" will join NAILS for a free webinar on business-building for nail techs. Here, Vinson talks to NAILS about how she started out as the Mobile Manicurist and quickly built a clientele.

Wellness

How One Salon Is Innovating Customer & Worker Safety

by Staff

Guy and Stephanie Coffey, founders of the national franchise Frenchies Modern Nail Care, offer new ideas to elevate salon cleanliness.

Industry News

Celebrity Nail Artist Pattie Yankee on Preparing for the Future at #VOESHLOVE Virtual Trade Show

by Staff

VOESH will preview its 2020 Holiday Collection as part of its #VOESHLOVE Virtual Trade Show. Virtual workshops will inspire, educate and prepare salon owners and nail technicians for the future.

The Mario Tricoci Team gives it the thumbs-up.

In partnership with Zenoti

How These Salons Build Trust, Attract Clients Despite COVID-19 Realities

by Staff

“We have found that customers are ready to adopt touchless check-ins and check-outs. They appreciate the simplicity and convenience. And they also understand how it helps everyone maintain health and safety guidelines during COVID-19.”

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