December 1, 1996
| Article
Rebecca Byrne was passing a nail salon in the local mall when an idea popped into her head. Stopping, she gathered the courage and went in to ask the nail technician if she could put acrylics on her bitten-down nails to help her grow them out.
Keywords: nail biting nail injuries OPI Products special needs clients
August 1, 1996
| Article
Rule #1: Find out if the client is just plain rude or if she has a valid complaint
June 1, 1996
| Article
Janice Reams provides each of her clients with her own “personal care bag” — a bag containing her private butlers and files.
Keywords: customer service
June 1, 1996
| Article
Regular clients don’t just stop coming — they have reasons that more often than not directly relate to you or your salon. Make sure you don’t let clients use any of these 10 reasons to say sayonara to your salon.
June 1, 1996
| Article
Customer surveys are a road map for change. The progressive salon owner and her staff should give out these quick and easy questionnaires at least once a year to find out what’s going wrong — and right.
June 1, 1996
| Article
They may be swift of foot, but runners have particular foot problems. The good thing is, they generally know what their needs are and will voice them to you.
Keywords: pedicures special needs clients sports pedicures
April 1, 1996
| Article
Is there life after graduation from cosmetology school? You bet there is! While developing good work habits and building a clientele don’t happen overnight, working on them early in your career will help you stay one vine swing ahead of the rest.
Keywords: newbie
April 1, 1996
| Article
Networking with other salons at a tradeshow, or even at an informal breakfast meeting can make many good ideas go a long way.
March 1, 1996
| Article
Knowing what not to do can be just as important as knowing what to do when trying to create a salon environment that keeps customers coming back.
February 1, 1996
| Article
Keeps a chart by the appointment book that lists the amount of time each nail technician requires to perform a particular service.
January 1, 1996
| Article
I’ve been talking to several editors at the big consumer beauty magazines. They all seem to ask the same questions, like "What should someone look for in a good nail salon?"
Keywords: As I See It consumer concerns consumer press
December 1, 1995
| Article
You probably have pet peeves about your clients, but have you ever wondered what they say about you? We spoke to some nail care clients about their technicians and got some surprising answers.
Keywords: client issues client relationships
