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Tech’s Book Shares: Client-Building Secrets

November 1, 2007  | Article

Nail tech Dawn Basset recalls the time she changed salons, bought a house and a new car, and moved – a week before Christmas.

Keywords: books   minimizing stress  

A Marriage Made in… a Salon?

November 1, 2007  | Article

When the nail tech was buffing her boyfriend’s nails, she said ‘Let me learn how to buff them’ and then she got down on one knee to propose.  

Keywords: humor   Valentine's Day services  

Manicures and Massages Trump Family Time

November 1, 2007  | Article

Tired moms say they would prefer getting a manicure or massage more than spending extra time with their families.

Keywords: industry research  

Twenty-Five Bright Ideas

October 1, 2007  | Article

Always trying to think of new ways to help differentiate your salon from the pack? Here’s a compilation of truly unique ideas from other salons to inspire and excite you.

Keywords: customer service   keeping your business competitive  

Tech and Client Devise Scheduling System

June 1, 2007  | Article

Together with longtime client-turned-friend-turned-sister-in-law Sandy DuPaix, Cindy Iverson has launched a new online scheduling system called Schedule My Beauty.

Keywords: client scheduling   scheduling  

Drawing the Line

May 1, 2007  | Article

There is definitely such a thing as being “too nice.” Don’t let yourself get trampled over by your clients, coworkers, or boss. Four industry consultants show you how to set healthy workplace boundaries in the salon.

Keywords: client issues   client relationships   customer service  

His First Pedicure

April 1, 2007  | Article

A man’s first pedicure brings up a slew of issues. Will his feet be completely disgusting?

Keywords: first-time service   men's services   Tri Ta   VietSALON  

Does Your Salon Need New Man-Scaping?

April 1, 2007  | Article

The beauty industry has catered to the needs of women for years, but it’s a wise business move to update the salon to reflect the current man-scape. Keep reading to learn five areas in which you can make your salon more man-friendly.

Keywords: customer service   male clients   marketing/promotions   men's services   niche marketing  

Get Him in the Door & Keep Him Coming Back for More

April 1, 2007  | Article

The same marketing techniques and business practices that have successfully lured women to your salon can be easily adapted to attract male clients. The key is to lay a foundation that supports long-term client care and has him feeling comfortably taken care of.

Keywords: customer service   marketing/promotions   men's services   niche marketing  

7 Not-so-Sticky Salon Situations [Real Life Solutions to Issues with Men]

April 1, 2007  | Article

Bringing more men into the client-mix may mean facing some unique situations. How we handle sticky or potentially uncomfortable situations can mean the difference between keeping and losing clients. We went to Tammi Regan, Daphney Schaffer, Kelly Williamson, and Nyree Matthews for some practical, expert advice about some awkward situations that happen all too frequently.

Keywords: male clients   men's services  

Beware of Clients Bearing Cameras

March 1, 2007  | Article

Keywords: salon inspections   Texas  

Online Booking is a Hit

March 1, 2007  | Article

NAILS surveyed  salon owners who offer online booking say it’s popular with clients – particularly men, business travelers, and last-minute types – and it’s relatively glitch-free. 

Keywords: Crimpers Management Software   Mikal Salon Management System   online booking   salon software  

PBA: VIP Treatment, Better Communication Is What Women Expect from Salons

February 2, 2007  | News

The Professional Beauty Association (PBA) recently released an its first-ever Salon and Day Spa 2007 Consumer Trend Report.

Keywords: client surveys   consumer concerns   Professional Beauty Association  

Ask Me Anything

January 1, 2007  | Article

We paired techs with opposite career experiences and gave them the chance to interview each other. Each tech asked and answered questions about what it was like to be on her side of the table.

Keywords: feet   pedicures  

7 Rules for Building Client Relationship

January 1, 2007  | Article

Never underestimate the importance of building client relationships. Ultimately, it separates us from the guys down the street — which is critical in today's nail industry.

Keywords: building your clientele   business building   client relationships  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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