February 1, 2009
| Article
Clients make a choice every time they open their wallets and spend their hard-earned money in your salon. Make that choice easier with value-added services that cost you little or nothing for the client to enjoy.
Keywords: add-on services business tools customer service keeping your business competitive marketing/promotions
January 1, 2009
| Article
“It’s amazing how something so small can totally change your work life,” says G Elizondo, a nail tech at D’Hair To Be Different in Las Vegas, who until recently did what everybody else does: She placed a colored dot on the lids of the jars housing her colored acrylic and glitter mixes.
Keywords: colored acrylics glitter organization
December 1, 2008
| Article
SalonBuilder.com can help you have a fully functioning website running in no time.
Keywords: customer service gift certificates marketing/promotions web marketing websites
December 1, 2008
| Article
Nail techs tell us how they mark the holidays at the salon with special decorations and parties for staff and clients.
Keywords: holiday decorating holidays reader surveys
December 1, 2008
| Article
Ho ho ho. Tee hee hee. The Manicurist — aka Rebecca Seals — offers her unique take on holiday happenings at the salon.
Keywords: Ask the Manicurist client issues client relationships client scheduling customer service
November 24, 2008
| Video
Young Nails - Customer Service Ethics
Keywords: customer service Young Nails
November 1, 2008
| Article
First and foremost keep your tipping policy client-friendly and report the tips as income.
Keywords: business taxes tipping
October 1, 2008
| Article
It’s that little piece of advice you got while you were coming up. It may have been something quick and off -hand from someone you never saw again, or a lasting lesson from a mentor who still counsels you to this day, but for whatever reason it stuck with you throughout your career. We asked techs to share their stories of meaningful business advice.
Keywords: customer service reader surveys
October 1, 2008
| Article
Increase your client's comfort while reducing your muscle fatigue with this innovative product.
Keywords: client health ergonomic products healthy working manicure accessories nail tech made
October 1, 2008
| Article
We know that selling retail can increase our bottom line, but for so many of us, selling retail — particularly non-nail items — is a foreboding hurdle. The question to ask is not should I sell retail, but how do I sell retail.
Keywords: customer service marketing/promotions professional consultants retail boutique items retailing
September 1, 2008
| Article
You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.
Keywords: client issues client relationships humor nail repairs service pricing
September 1, 2008
| Article
We can daydream all we want about what we would like to say, but finding the right response for hard-to-please clients is the better choice — and ultimately yields more satisfying results.
Keywords: business client relationships clients hard-to-please clients
August 1, 2008
| Article
INM elite educator Sara Rayna Holden shares an interesting way of keeping nail art inspiration close by.
Keywords: customer service INM nail art nail art inspiration
August 1, 2008
| Article
Tired of biting your tongue where your clients’ misdeeds are concerned? Let The Manicurist tell it like it is. This beauty industry veteran doesn’t pull any punches when it comes to salon etiquette and client complaints. Share these pages with your clients — if you dare.
Keywords: client issues humor
August 1, 2008
| Article
Your nail station is one of your most valuable business tools. It is your office, your conference room, your classroom, your showroom, and sometimes even your lunchroom. It is where you do your work and spend much of your day — and you deserve to be comfortable. So what would you change about it if you could? From self-sanitizing stations to elaborately themed decor, techs defy the laws of physics, finances, and convention to come up with some innovative solutions for their individual needs.
Keywords: salon decor/design salon furnishings
