Business > Customer Service

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My Worst Client Ever

January 1, 2011  | Article

Most likely, the majority of your clients are people you enjoy, who give you energy, who make it easy to love your job. But there’s always that one.

Keywords: client issues   client relationships  

Access Your Appointment Book From Anywhere

January 1, 2011  | News

Salon Iris Software’s remote access site is up and running.

Keywords: computer systems   salon software  

Just My Type: Catering to These Four Common Client Types

November 22, 2010  | Photo Gallery

Get the down low for how to cater to four common client types — the glamour girl, control freak, escapist, and eco-conscious client — with nail styles, colors, services, and more that are fine-tuned to the needs of each.

Keywords: business tools   customer service   fashion  

Steps to Hosting a Salon Party

November 22, 2010  | Photo Gallery

ManiPediCutie! (MPC)  in Hermosa Beach, Calif., shares its timeline for hosting a successful mani-pedi party. (MPC should know — they host about 10 parties a month!)

Keywords: party themes   pedicures   time management   youth marketing  

Make It a Man's World

November 22, 2010  | Photo Gallery

Here are some products specifically for men, and some tips on how to get those guys into your salon and keep them there.

Keywords: marketing/promotions   men's services   retail merchandising  

Designed for Comfort: Salon Waiting Areas

November 22, 2010  | Photo Gallery

NAILS Magazine asked salon owners: How do you make your waiting area comfortable? Here is a selection of their responses.

25 Business-Building Tips for Booth Renters

November 17, 2010  | Article

Being your own boss is a rewarding choice, but it takes commitment and perseverance. Seasoned techs offer tips to help you succeed.

Keywords: adding new services   advertising/promotions   booth rental   business   business tools  

Turn That Frown Upside Down

November 17, 2010  | Article

For clients of Salon Riviera in Redondo Beach, Calif., receiving a traffic or parking ticket has an unexpected upside: Bring the ticket to the salon and new clients will receive 50% off their service.

Keywords: customer service   marketing/promotions   social media  

Play Me a Mood

October 1, 2010  | Demo

You’ve just thought of an awesome new signature service you want to add to your spa menu. So why not go that little extra mile and make a nice music playlist to go along with it?

Keywords: adding new services   customer service   manicures   pedicure products   pedicures  

On My Mind: Why I'm Your Least-Favorite Client

September 1, 2010  | Article

I’m the perfect example of do as I say, not as I do. So as such a lackadaisical client, what does it take for me to come back for repeat visits?

Keywords: building your clientele   client issues   clients   customer service   Hannah Lee  

Beauty for a Good Cause

August 1, 2010  | Article

Keywords: alternative careers   breast cancer awareness   cancer   charity   chemotherapy  

Just My Type

August 1, 2010  | Article

Get the down low for how to cater to four common client types — the glamour girl, control freak, escapist, and eco-conscious client — with nail styles, colors, services, and more that are fine-tuned to the needs of each.

Controlling Odors in the Salon

July 1, 2010  | Article

The amount of odor is directly related to how quickly a liquid evaporates. That means preventing the rapid evaporation of liquids can lower the odor in the environment.

Keywords: air filtration   air quality   client complaints   manufacturers educators   NSI  

Why They Come Back

July 1, 2010  | Article

What is it about a professional manicure that gets a client hooked? NAILS asked some satisfied salon clients to recount their first experience getting their nails done. Turns out, the reason they return often has as much to do with the tech as with the service itself.

Keywords: business   client retention   clients   customer service  

Enhance Your Customer Service With A La Carte Offerings

June 1, 2010  | Article

A good way to up your income without actually raising prices is to have a list of a la carte options in your service arsenal, says Kelley Killop-Marble of Opalized Designs Studio Salon in Shelby Township, Mich. “I’m not talking about having a bare-bones menu and nickel and diming folks ... that is just plain aggravating,” she says. What she is talking about is differentiating yourself by giving true personal services.

Keywords: add-on services   customer service   marketing/promotions  

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Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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