Topic : client relationships

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The Client Cycle

September 19, 2014  | 

Maggie is wary of clients who bond by tearing down their previous nail tech.

Keywords: client relationships  

You Took the Words Right Out of My Mouth

August 8, 2014  | 

Maggie is bugged by clients who try to finish her sentences for her.

Keywords: client relationships  

A Penny for My Thoughts

July 31, 2014  | 

Maggie is grateful to the clients who play therapist to her on occasion.

Keywords: client relationships  

Crowdsourcing: Client No-Shows

February 3, 2014  | Article

This month we asked nail techs: How do you deal with client no-shows?

Keywords: client issues   client relationships   client scheduling  

Opting In — A Second Look at E-mail Marketing Campaigns

November 28, 2013  | Article

E-mail marketing is one of the best, most cost-effective ways to help spas and salons grow. When properly utilized, e-mail marketing campaigns can be an effective tool to promote products and services, increase client retention, and bring in new clients.

Keywords: client relationships   client retention   email marketing   web marketing  

Reader to Reader: How do you show your clients you are thankful for them?

November 28, 2013  | Article

Around the holidays it can be a good idea to show extra customer appreciation.

Keywords: client relationships   clients   Reader to Reader  

Educate Your Front Desk

November 28, 2013  | Article

Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold. 

Keywords: client relationships   communicating with customers  

Connect With Clients — New and Old

November 28, 2013  | Article

Lots of techs are loving StyleSeat’s online booking — and not just because basic services are free. 

Keywords: client relationships   client scheduling   communicating with customers  

Why I Choose a Salon

August 15, 2013  | Article

We asked clients what little details make a big difference in determining which salon they pick over another. Their answers may surprise you!

Keywords: client relationships   client retention   customer service  

When a Tech Leaves Your Team

May 28, 2013  | Article

You hired her, trained her, helped fill her book, and now she’s leaving the salon. What will you tell the clients?

Keywords: client issues   client relationships   hiring nail technicians   nail technician   team-building  

In-“spa”-rational Reading

January 19, 2013  | Article

At New York City-based spa chain Bliss, they believe reading makes you a brighter and happier person. That’s why the spa is partnering with a series of authors as part of its new Paging Happiness book club.

Keywords: client relationships   hosting events  

How Do I Love Thee?

January 19, 2013  | Article

"We do throw some awesome parties with lots of food, drinks, door prizes, gifts, and discounts,” says Samantha Hanby, owner of Polished Nail Salon in Yukon, Okla., who held a Customer Appreciation Day for clients last September and plans to make it an annual event.

Keywords: client relationships   hosting events  

How Far Will Clients Travel For You?

January 15, 2013  | Article

For some nail clients, there just seems to be no distance wide enough to keep them from getting a great nail service from their favorite tech. We asked our readers to tell us about some clients who regularly travel great lengths to come in for their nail fix.

Keywords: building your clientele   client relationships   client retention   clients  

Cultivating Ideal Clients

September 22, 2012  | Article

Is it really possible to have your ideal client sitting in your chair consistently? The answer is a resounding yes. You can choose your own clients, while turning your existing clients into your ideal.     

Keywords: building your clientele   client relationships  

Nail Techs Share What They're Thankful For

November 16, 2011  | Article

To celebrate Thanksgiving and get in the holiday spirit, NAILS asked nail techs on our Facebook page (www.faceboook.com/nailsmag): What, in your professional lives, are you thankful for? Your responses ranged from your boss to your clients to the flexibility and creativity that come with being a nail tech. We, at NAILS, are thankful for all of you who are dedicated to the industry.

Keywords: client relationships   employee issues   healthy working  
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Encyclopedia

Nguyen, owner of Dee Nails Enhancements in Canoga Park, Calif., refuses to be stereotyped as an “Asian salon owner” with all the accompan...
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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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