Topic : client relationships

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Dealing With Difficult Clients

September 11, 2015  | Article

Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.

Keywords: client issues   client relationships  

Her Cancellations Are Pure Poetry

August 31, 2015  | Article

When she can’t make her standing appointment, one longtime client notifies her nail tech with poetry.

Keywords: client relationships   client scheduling   clients  

Cancer Survivor Beauty & Support Day 2015

June 1, 2015  | 

Offer free services to cancer survivors on Tuesday, June 2.

Keywords: cancer   client health   client relationships   salon services  

Crowdsourcing: Do you socialize with clients outside of the salon?

May 12, 2015  | Article

This month we asked nail techs: Do you socialize with clients outside of the salon? Why or why not?

Keywords: client issues   client relationships   crowdsourcing  

Another Option

May 11, 2015  | 

Maggie needs to remind herself that she has options.

Keywords: client relationships   combatting burnout  

There Will Be Days Like This

March 30, 2015  | 

Maggie enjoys other people’s drama — up to a point.

Keywords: client relationships  

Nothing in Common

February 27, 2015  | 

Maggie can chitchat with anyone. Well, almost anyone.

Keywords: client relationships  

The Client Cycle

September 19, 2014  | 

Maggie is wary of clients who bond by tearing down their previous nail tech.

Keywords: client relationships  

You Took the Words Right Out of My Mouth

August 8, 2014  | 

Maggie is bugged by clients who try to finish her sentences for her.

Keywords: client relationships  

A Penny for My Thoughts

July 31, 2014  | 

Maggie is grateful to the clients who play therapist to her on occasion.

Keywords: client relationships  

Crowdsourcing: Client No-Shows

February 3, 2014  | Article

This month we asked nail techs: How do you deal with client no-shows?

Keywords: client issues   client relationships   client scheduling  

Opting In — A Second Look at E-mail Marketing Campaigns

November 28, 2013  | Article

E-mail marketing is one of the best, most cost-effective ways to help spas and salons grow. When properly utilized, e-mail marketing campaigns can be an effective tool to promote products and services, increase client retention, and bring in new clients.

Keywords: client relationships   client retention   email marketing   web marketing  

Reader to Reader: How do you show your clients you are thankful for them?

November 28, 2013  | Article

Around the holidays it can be a good idea to show extra customer appreciation.

Keywords: client relationships   clients   Reader to Reader  

Educate Your Front Desk

November 28, 2013  | Article

Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold. 

Keywords: client relationships   communicating with customers  

Connect With Clients — New and Old

November 28, 2013  | Article

Lots of techs are loving StyleSeat’s online booking — and not just because basic services are free. 

Keywords: client relationships   client scheduling   communicating with customers  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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