Topic : clients

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Making It Tough to Say No, Part 1

October 5, 2011  | Blog Post

In my last post  I showed you the math of how much money can be lost by not pre-booking just one pedicure. Hopefully the math made sense to you and you’ve started to make the pre-book

Keywords: clients   Jill Wilson   scheduling  

The Big Pitch

October 5, 2011  | Article

Many of you tell us you lead with a compliment. When you meet someone who is a potential client, what do you say in a minute or less to introduce yourself as a nail tech? In other words — what’s your elevator speech?

Keywords: business building   clients  

Read Carefully

September 21, 2011  | Blog Post

Uh oh. So I got a call the other day from a client who's looking for “Shellac.”  Well I'm sorry. Although I do now have a smattering of brand-specific “Shellac” colors, including the corresponding top and

Keywords: clients  

People Who Need People

September 20, 2011  | Blog Post

I live under a rock. Figuratively speaking, of course. Not that I wouldn't live under a rock literally if I could find a nice enough rock. But my point is, I have no idea who you're

Keywords: clients  

These Boots Ain't Made for Walking

September 9, 2011  | Blog Post

I have two clients whose toenails are wrecked. We're talking some serious messed-up-ness here.Every month I scrutinize the new damage and determine whether or not the nails are even safe to work on while I answer

Keywords: clients  

A Certain Flare

September 7, 2011  | Blog Post

I've come to a reluctant truce with flares and we've been negotiating a treaty for the last year or so — we still have some fine points to work out, but thus far, flare nails and

Keywords: clients   salon services  

Registration Please

September 6, 2011  | Blog Post

I cannot seem to talk my clients into spending 10 minutes to write a positive review for me or the salon on Yelp ... or any other peer-review site it seems. I've posted numerous requests for reviews

Keywords: clients   marketing/promotions  

Rachael’s Reaching Her Goals

September 6, 2011  | Blog Post

Regarding Jill’s last post, I remember when I was a booth renter, the retail shelves looked like someone with a bad case of multiple personality disorder had picked out the products. And with at least four

Keywords: clients   Sandy Combs  

The Power of Positive Energy

September 2, 2011  | Blog Post

I can't believe how lucky I am that August was such a busy month. I gained new clients and stayed pretty darn busy. The summer months can be so sloooow, but based on my bookkeeping, it

Keywords: clients   salon services  

Raising Clients

August 31, 2011  | Blog Post

I love teenage clients. Well, I traditionally have loved teenage clients. But the last two or three years now have increasingly highlighted the growing chasm between a 40-something Maggie and the 16- to 18-year-old girls from

Keywords: clients  

Early Birds

August 23, 2011  | Blog Post

I work by appointment. I have worked by appointment since I began doing nails 19 years ago. I went through all the standard growing pains of getting my service times down to what I felt was

Keywords: clients  

Owning People

August 17, 2011  | Blog Post

Today has not been the most fun day I've had. It all started a few posts ago when I got on a tangent about disability insurance. It's true, I still don't have it. But I have

Keywords: clients  

Sleepin’ on the Job

August 10, 2011  | Blog Post

Many years ago, in another life, before I started doing nails, I used to be a client. For a few years I worked at a small mail order company that sold ancient coins and artifacts —

Keywords: clients  

Pet Peeve: Request for a "Friend" Discount

August 9, 2011  | Blog Post

The last week was quiet, but not in a bad way. I was able to get some things done for myself and at my house. I am doing chair massage at a health fair this coming

Keywords: clients  

No-Show Policy

July 22, 2011  | Blog Post

In building a clientele I have found my one pet peeve: no-shows. I understand things come up but in the same way as clients call to make an appointment, they can call to cancel. As a

Keywords: clients  


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Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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