Topic : clients

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Thanks for the Compliment, Sorry You're Bleeding

March 20, 2009  | 

I just don't understand why people want to squirm when they're getting their nails done. It seems like a no-brainer that you would want to sit still. I mean, sure, there's always the Murphy's Law factor

Keywords: clients  

I'm Your Nail Tech, Not Your Babysitter

March 17, 2009  | 

I don't do confirmation calls. For one thing, as we've discussed, I'm not keen on using the phone any more than necessary. For another, it's not my job to manage your schedule for you. I have

Keywords: clients  

Slow Going

January 22, 2009  | 

We’ve seen some quiet days this month. The economy has affected everyone in a major way; it’s across the board. Unfortunately, we’ve had to cut hours and days for our employees (they’re salaried), which is something

Keywords: clients   salon decor/design   salon services   staff training  

Do What I Want You to Do, Not What I Tell You to Do!

January 20, 2009  | 

Years ago, when my nail salon experience consisted of sitting on the other side of the table for an hour or so every other week, my nail tech often scolded me to stop “helping” her. I

Keywords: clients  

More Than a Commodity

January 20, 2009  | 

I was talking to a New York City-based beauty editor the other day and realized her experience of the nail salon is very different from the one I’ve come to know through the salon owners and

Keywords: business   clients  

My New Favorite Website

January 16, 2009  | 

You all have the BF to thank for this: I have a new favorite website. No. It’s not nail-related, per se. It’s entirely dedicated to customer service, from the perspective of people who have to offer customer

Keywords: clients  

Are Nail Services Endangered Treatments?

January 12, 2009  | 

An article ran in the Los Angeles Times yesterday titled “Los Angeles Salons Note a Client Downturn.” In the story, the author says that bikini waxes, manicures and pedicures, and many hair services are all on

Keywords: business   clients   Hannah Lee  

Leading by Example

January 5, 2009  | 

Isn’t it exciting to become a part of a new salon family? There’s always so much to learn from each other. There’s always so much to share. Now that Adrienne has settled into her new salon

Keywords: clients   Heather Goodwin   team-building  

Ambassadors to the Industry

January 5, 2009  | 

Look at the smile line on these nails Lois did on my client.A long time ago, before I bought my PDA, I had a three-ring binder for my appointment book. I printed out the calendar sheets

Keywords: clients   salon services  

If It Quacks Like a Duck …

December 31, 2008  | 

I remember when nails that flared were a sign of poor sculpting skills. I used to have a client who went to another tech for her nails and came to me for her nail art. She

Keywords: clients   salon services  

"No Soup for You!"

December 29, 2008  | 

This morning the BF and I were discussing various merchants and their reasons for refusing to open locations in our area, or reasons why they no longer have locations in our area. Here in Visa-ville we have

Keywords: clients   marketing/promotions   salon services  

Just a Thought

December 22, 2008  | 

So the holidays are upon us once again. No matter which ones you celebrate (and I say celebrate them all!), this time of year offers some big occasion to make sure you are stressed out to

Keywords: clients  

On My Mind: Don’t Forget to Breathe

December 18, 2008  | 

Each year as the holidays approach (and it feels earlier and earlier every year — I saw Christmas stuff out in September this year!), the pace quickens. Clients are in a hurry (there’s shopping to be

Keywords: clients   Hannah Lee   health   On My Mind  

Welcome to Blissful Lounge

December 15, 2008  | 

Every nail tech has those days of wondering: “Did I make the right choice?” No work situation is perfect, and everyone thinks that they can do better if they just open their own place, but if

Keywords: clients   salon services   team-building  

Events and Promotions

December 15, 2008  | 

We’re focusing on grassroots marketing, like the Studio City holiday parade we recently rode the salon’s ROB|B logoed Smart Cars in. We’re also going to launch a campaign to attract students and parents from local schools.

Keywords: clients  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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