Topic : customer service

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It’s the Little Things That Count: Make Your Client Feel Special

June 2, 2014  | Article

It’s crucial to make each and every client who walks in your door feel special. There are little things you can do that make a big difference and ultimately keep your clients coming back for more.

Keywords: customer service  

Double Teamed

May 28, 2014  | Article

“There are always two technicians working on a client at one time, even if they are just getting a manicure,” says Hiroko Fujikawa, owner of Mars The Salon.

Keywords: customer service  

A Truly Personalized Pedi

March 29, 2014  | Article

“We want to anticipate our clients’ needs and really cater to their likes and dislikes. No matter how many times they come in they can have a different pedicure combination,” says Shane Bird, director of spa operations for Skaná Spa.

Keywords: customer service   pedicures  

Whistle While You Work

February 21, 2014  | Article

Here’s a compilation of physical and mental activities — everything from stretching to rewiring — that can change your outlook and help you see that morning or midday cup of coffee as half full.

Keywords: customer service   ergonomics   healthy working   learning new techniques   Personal Trainer  

On the Road: The Loft

February 18, 2014  | Article

This hair and nail salon is nestled in a quaint, pedestrian-friendly strip of Old Town Camarillo, Calif. The Loft might draw you in with its spa services and bohemian decor, but clients say it’s the customer service that keeps them coming back.

Keywords: customer service   On the Road   salon profiles  

What’s the Most Important Thing You Learned in Beauty School?

December 10, 2013  | Article

Customer service? Technique? Sanitation? We asked readers to share the most important information they took away from their beauty school days and received a variety of helpful responses.

Keywords: continuing education   cosmetology schools   customer service   education  

What's more important for a newly licensed tech to build her business: technical skills or people skills?

October 28, 2013  | Article

With required school hours varying across the country, and some states requiring less than 100 hours to graduate from a nail program, we asked a cross-section of the nail industry — from school instructors to salon owners to veteran nail techs — a timely question: For newly licensed nail techs, what is more important initially in building your business: top-notch technical skills or top-notch people skills? Why?

Keywords: building your clientele   client retention   continuing education   customer service   schools  

Capture Customers With Your Website

August 15, 2013  | Article

Wondering how you can make more of your website as an important marketing tool? Locu provides tools to manage, edit, design, and publish your service menu-wherever it shows up-from one place.

Keywords: customer service   marketing/promotions   web marketing   websites  

Why I Choose a Salon

August 15, 2013  | Article

We asked clients what little details make a big difference in determining which salon they pick over another. Their answers may surprise you!

Keywords: client relationships   client retention   customer service  

Run Your Business Like a Business

June 13, 2013  | Article

Salon owners who can master the art of entrepreneurship can stay profitable in any economy, according to the new book The A-List Salon: Insider Secrets of How Profitable Salons Wow Their Clients Every Day by Veronica Woods.

Keywords: books   customer service  

Booking Bridal Services

April 22, 2013  | 

Refreshing our look, our services, and our salon is a great way to get ready for the busy coming season. It is a great reminder, Jill, that we need to periodically look at our ourselves and

Keywords: clients   customer service   salon services   Sandy Combs  

Bring a Polish, Take a Polish

April 18, 2013  | Article

The polish exchange at Hey, Nice Nails! in Long Beach, Calif., is just what is sounds like — clients are free to drop off a polish they no longer care for and pick up one that sparks their fancy.

Keywords: customer service   polish  

Can You Pass the PHAB Test?

December 17, 2012  | Article

PHAB stands for Performance in Hair and Beauty — and it’s the first performance-based service standard aimed at dramatically improving the client’s experience with stylists, beauticians, and nail technicians.

Keywords: customer service  

Host a Holiday Open House: Here’s How

December 7, 2012  | 

Our “Practice Now, Shine Later” series continues with another business building idea: host a holiday open house. It’s not too late. Really you can pull it together in a week. One of my employees Kimberly suggested

Keywords: customer service  

How We Handled Rachael’s Wedding

October 25, 2012  | 

Jill, those are great strategies to help you pre-book your clients. I know that remembering the statements about the client’s discomfort or length of her nails helps me to tailor the offering to the guest sitting in

Keywords: clients   customer service   Sandy Combs  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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