November 22, 2016
This month we asked nail techs: Do you make clients reschedule during cold/flu season if they come in sick? Do you reschedule if you’re sick?
Keywords: colds and flu crowdsourcing customer service disinfection
October 25, 2016
Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.
Keywords: building your clientele clients communicating with customers customer service Milady
September 1, 2016
Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.
Keywords: acrylics communicating with customers customer service gels reader questions
May 3, 2016
| Blog Post
There is nothing better than receiving confirmation that you are taking the right steps toward reaching your goals. So this week, I received a little recognition that may seem small to some but meant a lot to me.
Keywords: aromatherapy customer service student blog
February 22, 2016
Nail tech Vickie Meador came to the rescue of a guitar-player who wanted gel reinforcements on his strumming hand.
Keywords: customer service gels
January 5, 2016
The Ten Spot offers a complimentary toe wax with every pedicure service.
Keywords: customer service waxing
November 16, 2015
Use this article to help your students learn five customer service basics to incorporate into every service to create a loyal and happy clientele for years to come.
Keywords: customer service instructors nail school student issues
September 14, 2015
There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.
Keywords: customer service Yelp
April 13, 2015
In the second installment of our new series, NAILS explores services you can easily add to your menu to increase your revenue and offer your clients convenience. This month, we take a look at henna tattoos.
Keywords: Amp Up Your Offerings customer service henna upselling
March 11, 2015
Learn to increase your paycheck by making an extra sale or booking an unexpected appointment.
Keywords: Business customer service marketing/promotions salon services
March 1, 2015
This month we asked nail techs: What was your biggest nail service disaster?
Keywords: crowdsourcing customer service salon services
January 28, 2015
This month we asked nail techs: How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?
Keywords: cellphones in the salon communicating with customers crowdsourcing customer service
January 16, 2015
In the modern retail environment of commodity services and prices, consumers will pay a premium for old-fashioned customer service. Try any (or all) of these 20 high-touch customer service tips.
Keywords: customer service
December 1, 2014
This month we asked nail techs:How do you react to negative feedback on Yelp? Do you respond?
Keywords: crowdsourcing customer service Yelp
November 1, 2014
This month we asked nail techs: What are the best-selling retail items at your salon? What has a hard time selling?
Keywords: crowdsourcing customer service retail boutique items retailing