Topic : customer service

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Q&A with Suzie: Acrylic vs. Gel

September 1, 2016  | Video

Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.

Keywords: acrylics   communicating with customers   customer service   gels   reader questions  

Week 15: Busy Weekend

May 3, 2016  | Blog Post

There is nothing better than receiving confirmation that you are taking the right steps toward reaching your goals. So this week, I received a little recognition that may seem small to some but meant a lot to me.

Keywords: aromatherapy   customer service   student blog  

Gel Nails Prevent Musical Mishap

February 22, 2016  | Article

Nail tech Vickie Meador came to the rescue of a guitar-player who wanted gel reinforcements on his strumming hand.

Keywords: customer service   gels  

Going Toe-to-Toe

January 5, 2016  | Article

The Ten Spot offers a complimentary toe wax with every pedicure service.

Keywords: customer service   waxing  

Five Ways to Deliver Great Customer Service

November 16, 2015  | Article

Use this article to help your students learn five customer service basics to incorporate into every service to create a loyal and happy clientele for years to come.

Keywords: customer service   instructors   nail school   student issues  

Mining Online Reviews for Ways to Improve

September 14, 2015  | Article

There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.  

Keywords: customer service   Yelp  

Amp Up Your Offerings: Henna Tattoos

April 13, 2015  | Article

In the second installment of our new series, NAILS explores services you can easily add to your menu to increase your revenue and offer your clients convenience. This month, we take a look at henna tattoos.

Keywords: Amp Up Your Offerings   customer service   henna   upselling  

Best Tips to Upsell Services

March 11, 2015  | Article

Learn to increase your paycheck by making an extra sale or booking an unexpected appointment.

Keywords: Business   customer service   marketing/promotions   salon services  

Crowdsourcing: What was your biggest nail service disaster?

March 1, 2015  | Article

This month we asked nail techs: What was your biggest nail service disaster?

Keywords: crowdsourcing   customer service   salon services  

Crowdsourcing: Clients on Cell Phones

January 28, 2015  | Article

This month we asked nail techs:  How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?

Keywords: cellphones in the salon   communicating with customers   crowdsourcing   customer service  

20 High-Touch Ideas for a High-Tech World

January 16, 2015  | Article

In the modern retail environment of commodity services and prices, consumers will pay a premium for old-fashioned customer service. Try any (or all) of these 20 high-touch customer service tips.

Keywords: customer service  

Crowdsourcing: How do react to negative feedback on Yelp?

December 1, 2014  | Article

This month we asked nail techs:How do you react to negative feedback on Yelp? Do you respond?

Keywords: crowdsourcing   customer service   Yelp  

Crowdsourcing: What are the best-selling retail items at your salon? What has a hard time selling?

November 1, 2014  | Article

This month we asked nail techs: What are the best-selling retail items at your salon? What has a hard time selling?

Keywords: crowdsourcing   customer service   retail boutique items   retailing  

Crowdsourcing: Do You Use an E-File?

September 1, 2014  | Article

This month we asked nail techs: Do you use an e-file?

Keywords: crowdsourcing   customer service   e-files  

Systems for Success

July 31, 2014  | Article

Improve your bottom line with Tech Success, a six-week program from Empowering You Consulting designed to empower you with five key business systems to be implemented into your everyday routine.

Keywords: coaching   consultants   customer service   professional consultants  

Featured Products & Promotions   |   Advertisement

Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

Industry Statistics for

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