Topic : customer service

Tip of the Month: Using an Undercover Client

December 1, 1995  | Article

Find out if your customer service is as good as you want it to be.

Strengthen Your Business With Good Problem-Solving Skills

July 1, 1995  | Article

One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the techni­cian who provided the service without losing either.

Subtlety Signals Sophistication

May 1, 1995  | Article

Champagne and caviar are sophisticated; corned beef and cabbage are not. What else is sophisticated and what isn't?

Nail Technician With A Nurse's Touch

February 1, 1995  | Article

Janeice Spicer, a licensed vocational nurse, went back to school two years ago to pursue a career that she thought would better utilize her natural born talents.

A Welfare System That Works

January 1, 1995  | Article

“To practice good ethics is to be concerned about the public welfare, the welfare of individual clients, your reputation, and the reputation of the profession you represent.”

Aliens Land On Earth And Other New Year's Predictions

January 1, 1995  | Article

Get ready! Predictions on where the nail industry is headed!

How do you Deal with Competitive Coworkers?

December 1, 1994  | Article

Readers give advice to an unfortunately common issue between coworkers. 

Do Your Clients Suffer From Latent Loyalty?

December 1, 1994  | Article

More than anything else, a loyal client base forms the foundation of a successful career in the beauty industry.

Opportunity Only Rings Twice

May 1, 1994  | Article

A client’s first telephone experience with your salon should include a quick response and a cheery hello.

Perks That Keep Clients Coming Back for More

April 1, 1994  | Article

Winning Ways to Win New Clients

February 1, 1994  | Article

Rewarding current clients, befriending hairstylists, and joining the chamber of commerce are just a few ways to bring new clients into the salon.

The Menu is the Message

October 1, 1993  | Article

The salon brochure informs them of Michael’s Standard of Excellence program.

Las Vegas: Land of the Large Salons

August 1, 1993  | Article

Owners of the largest salons in Las Vegas say the right location, the right people, and a desirable atmosphere helped them achieve their size, but after that it was just plain hard work.

Staying Cool When Your Client Isn’t

July 1, 1993  | Article

Have a feisty client on your hands? Try these time-tested techniques for smoothing out her rough edges.

Open Doors, Open Floors - Making Your Salon Handicapped Accessible

January 1, 1992  | Article

Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.