June 1, 1996
| Article
Janice Reams provides each of her clients with her own “personal care bag” — a bag containing her private butlers and files.
Keywords: customer service
June 1, 1996
| Article
JoAnn Har, a nail technician in Hod Hasharon, Israel, gives her clients a little something extra, and it doesn’t cost her a cent.
Keywords: add-on services customer service
June 1, 1996
| Article
Customer surveys are a road map for change. The progressive salon owner and her staff should give out these quick and easy questionnaires at least once a year to find out what’s going wrong — and right.
Keywords: client surveys communicating with customers customer service Paula Gilmore
January 1, 1996
| Article
Putting clients at ease begins with your body language, says Cathryn Myers, owner of The Nail Shop of Carroll-wood in Tampa, Fla.
Keywords: customer service
December 1, 1995
| Article
Find out if your customer service is as good as you want it to be.
Keywords: customer service
July 1, 1995
| Article
One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the technician who provided the service without losing either.
Keywords: communicating with customers customer service
May 1, 1995
| Article
Champagne and caviar are sophisticated; corned beef and cabbage are not. What else is sophisticated and what isn't?
Keywords: customer service dress codes massage professional image professionalism
February 1, 1995
| Article
Janeice Spicer, a licensed vocational nurse, went back to school two years ago to pursue a career that she thought would better utilize her natural born talents.
Keywords: alternative careers customer service
January 1, 1995
| Article
“To practice good ethics is to be concerned about the public welfare, the welfare of individual clients, your reputation, and the reputation of the profession you represent.”
Keywords: customer service Milady
January 1, 1995
| Article
Get ready! Predictions on where the nail industry is headed!
Keywords: As I See It customer service keeping your business competitive staff management
December 1, 1994
| Article
Readers give advice to an unfortunately common issue between coworkers.
Keywords: business management customer service dealing with coworkers
December 1, 1994
| Article
More than anything else, a loyal client base forms the foundation of a successful career in the beauty industry.
Keywords: client loyalty programs customer service
May 1, 1994
| Article
A client’s first telephone experience with your salon should include a quick response and a cheery hello.
Keywords: customer service
April 1, 1994
| Article
Keywords: customer service
February 1, 1994
| Article
Rewarding current clients, befriending hairstylists, and joining the chamber of commerce are just a few ways to bring new clients into the salon.
Keywords: client referral systems customer service loyalty programs
