December 20, 2013
No-shows and late clients are an inescapable fact of life in the salon. But the policies and procedures you put into place can go a long way in making them a rare occurrence.
September 1, 2003
Have you ever taken the time to figure out exactly how much your non-show are costing you in lost revenue?
October 1, 1999
First, I listen to the reason for the absence. Then, after deciding if the appointment was forgotten or just last in importance, I charge $10 extra for each hour booked by the client.
March 1, 1996
Readers share their diplomatic (and sometimes not so) ideas on handling these annoying clients.
March 1, 1992
A systematic, organized receptionist can curb client cancellations and no-shows before they become problems.
Nails at NYFW A/W201619 photos
Love Letters: Monogram Nail Art for Valentine's Day11 photos
Oligomers are short chains of monomers.
What’s the cause of the pinkish-red oval area on the pad of my client’s toes?
Am I losing my touch applying acrylics?
Should I have a TV in my salon?
Is perfectionism on the job a blessing or a curse?
What’s the best way to recruit techs for a new salon?
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