December 20, 2013
No-shows and late clients are an inescapable fact of life in the salon. But the policies and procedures you put into place can go a long way in making them a rare occurrence.
September 1, 2003
Have you ever taken the time to figure out exactly how much your non-show are costing you in lost revenue?
October 1, 1999
First, I listen to the reason for the absence. Then, after deciding if the appointment was forgotten or just last in importance, I charge $10 extra for each hour booked by the client.
March 1, 1996
Readers share their diplomatic (and sometimes not so) ideas on handling these annoying clients.
March 1, 1992
A systematic, organized receptionist can curb client cancellations and no-shows before they become problems.
Nail Art From Project Runway Season 1414 photos
Nails to Glam Up Your Little Black Dress13 photos
Tammy Taylor Nails
Harrelson not only exceeded his goals last year, he’s risen admirably to new responsibilities. On an...
What’s the cause of the pinkish-red oval area on the pad of my client’s toes?
Am I losing my touch applying acrylics?
Should I have a TV in my salon?
Is perfectionism on the job a blessing or a curse?
What’s the best way to recruit techs for a new salon?
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