December 20, 2013
No-shows and late clients are an inescapable fact of life in the salon. But the policies and procedures you put into place can go a long way in making them a rare occurrence.
September 1, 2003
Have you ever taken the time to figure out exactly how much your non-show are costing you in lost revenue?
October 1, 1999
First, I listen to the reason for the absence. Then, after deciding if the appointment was forgotten or just last in importance, I charge $10 extra for each hour booked by the client.
March 1, 1996
Readers share their diplomatic (and sometimes not so) ideas on handling these annoying clients.
March 1, 1992
A systematic, organized receptionist can curb client cancellations and no-shows before they become problems.
OPI's Spring 2016 Infinite Shine Collection8 photos
CND Goes International for Style Masters 201618 photos
Because Alopecia Areata can appear on the nails, techs should be aware of this emotional, and often life-altering disease. The nail changes...
How do I announce to my clients that I will be moving to a new salon?
The new products I’m using are adding time to each appointment. How do I adjust my schedule?
Why isn’t my Gelish application curing properly?
What’s the cause of the pinkish-red oval area on the pad of my client’s toes?
Am I losing my touch applying acrylics?
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