Topic : scheduling

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Scripting the Pre-Book

October 14, 2011  | Blog Post

I can really relate to the deflated feeling Jill talks about in her post when a client shoots down your pre-book offering. Early on in my career, as I mentioned before, this feeling happened to me a

Keywords: customer service   Sandy Combs   scheduling  

Making It Tough to Say No, Part 2

October 10, 2011  | Blog Post

Picking up from my last post, I’d like to discuss some ways you can respond if your client initially says no to your offer to pre-book. So after the appointment, I’ve walked my client to the front

Keywords: customer service   Jill Wilson   scheduling  

Pre-Booking: Hitting the Numbers

October 7, 2011  | Blog Post

I can speak to my experiences with using the tactics Jill recommends to improve my pre-book percentage. I have been doing really well for a long time at asking every client to book her next appointment

Keywords: customer service   Sandy Combs   scheduling  

Making It Tough to Say No, Part 1

October 5, 2011  | Blog Post

In my last post  I showed you the math of how much money can be lost by not pre-booking just one pedicure. Hopefully the math made sense to you and you’ve started to make the pre-book

Keywords: clients   Jill Wilson   scheduling  

Math, Not Magic

September 30, 2011  | Blog Post

When I graduated from cosmetology school I had no idea how to project my earnings. As I said before, I just waited for my client to call or to walk in. As a result many of

Keywords: customer service   profitablity   Sandy Combs   scheduling  

The Goal: 75% Pre-Booking Rate

September 16, 2011  | Blog Post

Pre-booking has transformed our business. When we started the salon our pre-book percentage was abysmal — something like 20% for the entire salon. The phones were ringing off of the hook and the front desk staff

Keywords: Sandy Combs   scheduling  

Put an End to No-Shows and Cancellations

November 3, 2010  | Blog Post

By Lauren Gartland, Inspiring Champions No-shows and cancellations are costing you more than just money. Consider what it is costing you in your life not to have boundaries or use business systems? If you have no-shows

Keywords: scheduling  

Super Systems

January 15, 2009  | Blog Post

Ever wonder why you can go to any Starbucks in any town, in any state and have the exact same experience? You guessed it: they have systems! They probably can't spell your drink but they can

Keywords: Heather Goodwin   retailing   scheduling   team-building  

Holiday Whirlwind

November 3, 2008  | Blog Post

As the holidays come closer, and life and work get even more hectic, staying on track with coaching and number crunching is both more challenging and more rewarding. Rewarding? Yes. I know what my goals need to

Keywords: scheduling  

Key Relationships

October 9, 2008  | Blog Post

With the holiday season just a few short weeks ahead, how can one turn those new clients into lifelong relationships? Adrienne has spent this past year setting up relationships with not only new clients, but also

Keywords: Heather Goodwin   scheduling   team-building  

Creating "Top Gun" Front Desk Employees

September 25, 2008  | Blog Post

How can you ensure soaring sales and service? Start by considering both yourself and your front desk staff as "income-producing service providers". You see, so many front desk staff members who have come and gone have

Keywords: Heather Goodwin   scheduling   team-building  

Fall Into the Holidays

September 4, 2008  | Blog Post

All that glitters is gold...and Carolina blue and white (UNC), maroon and white (NC State), royal blue and white (Duke), and all of the other glitters that make up the institutional colors of the colleges in

Keywords: North Carolina   scheduling  

Handling Front Desk Turnover

August 26, 2008  | Blog Post

Ever feel like you finally have the front desk operators trained to book you exactly as you want your day to look like, only to have them quit? Ugh…it can be so frustrating. Whenever there’s a

Keywords: Heather Goodwin   scheduling   team-building  

Back from Premiere

June 12, 2008  | Blog Post

Ahhh, nothing like a great beauty show to confirm why I am in this business! I saw many familiar faces, and met some new people as well. Everyone was wearing, and doing, stiletto nails at the

Keywords: North Carolina   scheduling  

Balancing It Out

May 19, 2008  | Blog Post

The current challenges in the nail room are that it’s crazy busy some days, then quiet the next. I am trying to juggle re-booking everyone (especially my regulars that I would like to see in standing

Keywords: clients   scheduling  

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