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The 2018 Software and Technology Guide

This software guide by our sister publication Salon Today introduces you to a variety of digital products to add to your management toolbox.

Salon Uses Web Chat to Capture New Clients

by Staff

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

QUIZ: Are You a Jerk at Work?

by Staff

Take our quiz to see whether you put the "team" in "teamwork"!

Crowdsourcing: Do You Allow Clients to Schedule Via Text?

by Staff

This month we asked nail techs: Do you allow clients to schedule via text? Why/why not?

Do you think licensing requirements should be reduced or eliminated?

by Staff

This month, we asked nail techs: do you think licensing requirements should be reduced or even eliminated? Why or why not?

A longtime client shows off her surprise gift: a bottle of her favorite wine and a hand-written...

A Surprise Celebration for VIP Clients

by Staff

Every month, Salon Bleu gives one client the VIP treatment.

Crowdsourcing: How Do You Deal With Clients Messing With Their Phone During a Service?

by Staff

This month we asked nail techs: How do you deal with clients messing with their phone during a service?

Losing Loyalty: Why Your Clients Are Leaving You

by Staff

“Many of us start out customer relationships by giving great customer service, but slowly let it fizzle,” says Milady’s Michelle Campbell.

The Nail Hub Podcast Transcription: Are You a Smooth Checkout Operator?

by Staff

In this transcription of The Nail Hub Podcast, Elizabeth Morris discusses how you can give your clients a streamlined and tactful checkout process so they leave your salon on a high note.

The Problem With Perfectionism

by Michelle Pratt

Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?