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Blueprint of a First Year

Help Me Solve My No-Shows Problem!

by NAILS Magazine | June 13, 2013 | Bookmark +

So, it's the middle of my third week, and I have a recurring issue that I have never had such a problem with before: No call no-shows.

I've never had such a great no-shows problem. It's been with new walk-in clients. I've had to turn away every single walk-in who comes through the door because I've been booked solid. I immediately offer to schedule an appointment, which each has done and then I give them a business card.

Every single one has been a no call, no show. What in the world am I supposed to do about that? How do you all in the nail world deal with it? Help!!!

—Crystal, The Purple Pinky Nail Salon, Danville, Ky.

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