"We have a great team, but we are human," says Heather Mogel, co-owner of Cré Hair Studio in Highland Calif. "It takes work not to fall into complaining for the sake of complaining." Inspired by an idea in Dave Ramsey's book Entreleadership, Mogel instituted a no-gossip policy in the salon.
Mogel defines gossip as complaining about something or someone to another team member who doesn't have the authority to do anything about the problem. "If they do have something they need to bring up to management, we ask that they do so with the heart of a teacher. They must think of solutions to the problem they are dealing with before bringing it to us," she says. "The team has been great about it. People comment that we are friendly and genuinely seem to get along — and they are right!"