client issues

Crowdsourcing: If you could change one thing about your work environment, what would it be?

This month we asked nail techs: If you could change one thing about your work environment, what would it be?

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Week Two: Real Live Humans!

You may recall that I was worrying about working on clients last week. Well, it turns out that real, live clients caused me a couple of headaches in week two.

Walk-ins or No Walk-ins?

Do you give walk-ins the red light, yellow light, or green-light-go? Consider which of these salon policies will help you increase client traffic.

I Wish They Had Told Me...

Maggie says if she’d known then what she knows now about the business, she might have chosen a different career.

People Done Lost Their Minds

Maggie and her fledgling employee Baby Bird are dealing with client scheduling drama.

Trust Me, I’ve Done This Before

Maggie wonders why it is that clients still don’t know how to sit and extend their hands properly.

Spring Fever

It happens every year around this time — it’s still light outside when most people are getting out of work. It’s not raining. It’s not cold, but it’s not hot yet. Everything is green. People get spring fever.

The Truth About White Spots

We commonly speculate whether white spots, strips, and areas on the nails are caused by dehydration or damage. Those of us who consider ourselves well-educated and competent have viewed the white spots on the nails from

Crowdsourcing: Client No-Shows

This month we asked nail techs: How do you deal with client no-shows?

Is a No-Tipping Policy Right for You?

If tomorrow morning you posted a sign that said “no tips please,” what do you think would be the impact? No-tipping policies in salons, spas, and waxing studios are slowly but surely changing the way clients not only pay, but view their nail service professionals.

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