recruiting/hiring/retaining staff

Q & A: Is customer service experience enough to open a successful nail salon?

I may just have a silly notion of opening a salon in San Francisco. I have no training but have been a client for 20 years, as well as being a customer service human resources professional

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Official Moving On Date

Due to the need for discretion during the early planning stages, Vicki requested that we wait on posting her first few weeks of blog posts until now. Vicki wrote this one on April 1. Don't worry;

Putting in Notice

Due to the need for discretion during the early planning stages, Vicki requested that we wait on posting her first few weeks of blog posts until now. Vicki wrote this one on March 31. Don't worry;

Upscale Moves, Goes Mobile, and More

We have another "Where Are They Now" post for you. Blogger Alica Best has moved her salon to a better location, plus coaches newbie nail techs and others in classes. -- NAILS Eds.Hello Everyone! Wow, I

My Growing List

Partner Agreement Liability insuranceBiz LicenseEstablishment licenseOccupancy LicenseSalon Branding WebsiteFacebookE-mailWhat we have to have to open:Security depositRent 3 mani tables3 tech chairs3 client chairs3 pedi chairs3 pedi bowls3 pitchersPedi Platform3 Footstools100 TowelsBusiness cardsCell PhoneLogoSignage Trash cans BrochureWindow

Meet Vicki

The last time I officially worked in a salon with a full clientele was November 1989. It was at Fingertips and Finery in Calabasas, and it was one of the best times of my life. I

Earned My Nail Tech License

First off, I would like to apologize to you and my business for dropping the ball the last couple of months. The reason I have been neglectful is because I've been attending school to become a

My Favorite Mistake

Sometimes the most painful mistakes you make, turn out to be experiences you learn the most from.

The Art of the Staff Meeting

Super-Charge Your Staff Meetings: 52 Ways to Create Fun, Meaningful, Memorable Meetings That Your Employees Will Love offers fun, innovative ways to get your meetings started and get your team working together to achieve significant goals for the salon.

To Rent or Own?

February has been a crazy month, and some new business prospects are landing on my plateJust to recap, I work out of an office space in a busy shopping center that is host to other small

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