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Crowdsourcing: How do you handle your clients when you go on vacation?

by Tracy Rubert | June 21, 2016

I let clients know as soon as I book my vacation. But I never take more than a few days, so I miss the end of one week and the beginning of the next. The clients balance out. Or I’ll work extra hours to fit in the ones who will miss their day.

Bri McCloud, Cloud Nine Nails, Athens, Tenn.

I always give my clients a three-month notice verbally. If a client’s appointment falls on the week of my vacation, I’ll work late to service her.  If for any reason someone can’t make her appointment before I leave, I’ll recommend another nail tech for an emergency repair if needed. Other than that, the appointment is scheduled upon my return.

Deborah Williams, Obsessions Beauty and Barber Factory, Killeen, Texas

I make a yearly trip to Maui in late September. I have many clients who have two- and three-week standing appointments. When I schedule my vacation I take that into consideration, so my trip doesn’t cause too much disruption. I prepare my clients months in advance by giving them notice. As the time draws closer I work extra hours to get everyone in before I leave (extra spending money). While away, I do my best to accommodate schedule changes via text. This makes for less “catch up” work when I return. Once I’m back I work extra hours to get everyone back on track. This has worked well for me, and my clients are appreciative that I make some accommodations for them.

Melissa Schumann, Bella Hands, Milwaukie, Ore.

I work for a high-end local chain, and we refer our clients to co-workers when we go on vacation. This gives our clients the option of waiting until we come back or seeing someone we recommend. Clients appreciate having options. We leave notes for each other about our clients, and don’t allow it to get personal. Everyone needs time off, so we look out for each other — you never know when an emergency will arise and you need back-up.

Erika Weinke, Mario Tricoci Hair Salons & Day Spas, Libertyville, Ill.

Next question:
If you could open a nail salon anywhere in the world (regardless of money and other practical considerations), where would you open your salon and why? [Answers will be printed in the September 2016 issue.] Share your opinion on the topic by e-mailing your response by July 15 to Tracy.Rubert@bobit.com. Please include your name, salon, city and state, and a high-resolution headshot with your response.

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