Business - Topic : client relationships

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What Irks at Work

September 1, 1997  | Article

No-shows, nit-pickers, the perpetually tardy — clients can drive you nuts. Sure, we love them, need them, and can’t live without them, but annoying habits and bothersome behaviour can drive even the most well-balanced nail profession to the brink. NAILS asked the crews of two Salon-of-the-Year-award-winning establishments to share their biggest client pet peeves.

Keywords: client communication   client issues   client relationships   customer service  

How Do You Keep Clients When an Employee Leaves?

January 1, 1996  | Article

When an employee leaves, I have the other nail technicians greet her clients and offer them the same wonderful service that they received before.

Keywords: client relationships   employee management   Reader to Reader  

True Confessions: Client Tell Us What Bugs Them About YOU

December 1, 1995  | Article

You probably have pet peeves about your clients, but have you ever wondered what they say about you? We spoke to some nail care clients about their technicians and got some surprising answers.

Keywords: client issues   client relationships  

Self-Confidence Can Be Beautiful, Study Reveals

November 1, 1995  | Article

How do women really feel about their own beauty quotient? A fascinating study commissioned by New Woman magazine uncovered some compelling answers.

Keywords: client relationships   industry research  

Keeping Clients Long-Term

August 1, 1994  | Article

Clients who stay with you for years become not just a steady source of income and referrals, but they can also become good friends.

Keywords: client relationships   client retention  

I’ll See You in Court! What to Do When a Client Sues

January 1, 1993  | Article

Protect yourself against a malpractice lawsuit by educating your clients about the risks, keeping accurate records, and using signed disclaimers.

Keywords: client communication   client records   client relationships   lawsuits   professional liability  
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