Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?
Young Nails' Tracey Reierson and Habib Salo discuss how to approach problems with difficult clients.
My first client of the week didn't show up, but I chose to take advantage of my newfound freetime instead of dwelling on the mishap.
This week on The Nail Hub Podcast, Elizabeth Morris discusses how an entitled attitude can hurt your career.
What do you do when you’ve finished a great nail service and the client asks if she can pay another day?
Do you ever feel like your clients are running you over or being inconsiderate? Here are some tips for enforcing your business policies while remaining polite and professional.
In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!
Incentivizing clients to stay isn't just about charging cancellation fees. Elizabeth Morris explains that you also need to provide rewards for good behaviors.
Dynh Le, owner of Guys Do Nails (GDN) Nail Bar in Wilmington, N.C., creates nail sketches about his experiences in the nail salon.
I love this funny video from NTNA Season 4 finalist Tracey Lee about clients who attempt to negotiate prices.
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