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Week 16: Prevailing Through Ups and Downs

My first client of the week didn't show up, but I chose to take advantage of my newfound freetime instead of dwelling on the mishap.

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The Nail Hub Podcast Transcription: Your Clients Aren't Lucky to Have You

This week on The Nail Hub Podcast, Elizabeth Morris discusses how an entitled attitude can hurt your career. 

Manicure Now, Pay Later?

What do you do when you’ve finished a great nail service and the client asks if she can pay another day?

How to Say No to Your Clients

Do you ever feel like your clients are running you over or being inconsiderate? Here are some tips for enforcing your business policies while remaining polite and professional.

10 Dreaded Phrases Every Nail Tech Hates to Hear

In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!  

The Nail Hub Podcast: Incentivize the Good, Don't Just Punish the Bad

Incentivizing clients to stay isn't just about charging cancellation fees. Elizabeth Morris explains that you also need to provide rewards for good behaviors.

Nail Humor: Worst Client Ever?

Dynh Le, owner of Guys Do Nails (GDN) Nail Bar in Wilmington, N.C., creates nail sketches about his experiences in the nail salon.

Educating the Discount Hunters

I love this funny video from NTNA Season 4 finalist Tracey Lee about clients who attempt to negotiate prices.

Crowdsourcing: Do You Talk Politics in the Salon?

This month we asked nail techs: Do you talk politics in the salon with clients or coworkers? Why or why not?

Give Your Clients the Silent Treatment: No-Talking Zones In Your Salon

Should you establish a no-talking zone at the salon for clients who just want to zone out?