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client issues

Manicure Now, Pay Later?

What do you do when you’ve finished a great nail service and the client asks if she can pay another day?

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How to Say No to Your Clients

Do you ever feel like your clients are running you over or being inconsiderate? Here are some tips for enforcing your business policies while remaining polite and professional.

10 Dreaded Phrases Every Nail Tech Hates to Hear

In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!

The Nail Hub Podcast: Incentivize the Good, Don't Just Punish the Bad

Incentivizing clients to stay isn't just about charging cancellation fees. Elizabeth Morris explains that you also need to provide rewards for good behaviors.

Nail Humor: Worst Client Ever?

Dynh Le, owner of Guys Do Nails (GDN) Nail Bar in Wilmington, N.C., creates nail sketches about his experiences in the nail salon.

Educating the Discount Hunters

I love this funny video from NTNA Season 4 finalist Tracey Lee about clients who attempt to negotiate prices.

Crowdsourcing: Do You Talk Politics in the Salon?

This month we asked nail techs: Do you talk politics in the salon with clients or coworkers? Why or why not?

Give Your Clients the Silent Treatment: No-Talking Zones In Your Salon

Should you establish a no-talking zone at the salon for clients who just want to zone out?

Clients Do the Darnedest Things: Nail Tech Pet Peeves About Clients

A lengthy exchange on UK-based online beauty forum SalonGeek.com confirmed what you probably already suspect: Clients are annoying no matter where you live.

Dealing With Difficult Clients

Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.