Topic : Sandy Combs

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Examples All Around Us

July 1, 2011  | Blog Post

“If you quit moving, you rust.” That is a very true statement. I have seen with some of my clients the very same thing take place. Many of them are having issues with their mobility and

Keywords: Sandy Combs  

Embracing Exercise

June 24, 2011  | Blog Post

Thank you Jill and congratulations to you for your success as well! I used to think of the other F-word when I thought of fitness. Then I hit “that number” too and finally woke up to

Keywords: Sandy Combs  

Getting Real About Getting Healthy

June 17, 2011  | Blog Post

Much of what Jill is talking about should be natural for us to do. Get enough rest, eat right, and we will perform at our best. Unfortunately for most of us, this is the first thing

Keywords: Sandy Combs  

Targeting Your Goal

June 10, 2011  | Blog Post

Congratulations Jill on your marathon! Great job meeting your goal and sticking to your plan. I am sure you feel a great sense of accomplishment and pride. What a wonderful achievement. Getting a good night’s sleep is

Keywords: Sandy Combs  

Soaking Up Ideas at Orlando

June 8, 2011  | Blog Post

Jill’s last few posts have talked about the reasons techs give for not offering upgrades. I think one of these reasons that I have experienced is the idea that I needed to be fully booked with

Keywords: Kristi Valenzuela   Sandy Combs  

Add-ons: What Works for Me

May 27, 2011  | Blog Post

When it comes to add-on services, these are some of the strategies I can tell you have definitely worked for me.  A few years ago I was seeing the same clients every two weeks at the

Keywords: customer service   salon services   Sandy Combs  

Building Confidence Through Roleplaying

May 23, 2011  | Blog Post

We recently had a brand new nail technician join our salon and I know that I heard a lot of the same types of reasons Jill discussed from her when we talked about not asking for add-ons.

Keywords: salon services   Sandy Combs  

Upselling Services at Last

May 13, 2011  | Blog Post

I think that every nail technician I know can relate to Jill’s last post. At times in my career I have been at both ends of this scale. Up until a few years ago I was

Keywords: customer service   salon services   Sandy Combs  

Adding Profit Without Adding Time

May 6, 2011  | Blog Post

Wouldn’t we all like to add more money to our day?  Boy, I definitely would. It is easy to come up with extra things that we can add that take more time, but that cuts us

Keywords: salon services   Sandy Combs  

Easy Sell

April 29, 2011  | Blog Post

We have our hand-washing station set up much like Jill suggests. We have had this set up for the last few years and it works very smoothly. Most of my guests do exactly as Jill said

Keywords: retailing   Sandy Combs  

Progress Report: It’s Working!

April 25, 2011  | Blog Post

While Jill continues discussing how to set up a hand-washing station, I am going to take a step back here and update all of you on the business-building techniques that we talked about a couple of

Keywords: clients   Sandy Combs  

Why You’d Better Wash Up

April 15, 2011  | Blog Post

In my opinion, hand-washing should be a given procedure before any service is performed, ever. I have always had a hand washing-policy in effect for any of the guests that I perform services for — even

Keywords: professionalism   Sandy Combs  

Talk Up the Differences

April 8, 2011  | Blog Post

What a great post, Jill. I love that you plant seeds for the services you offer for each department during your tour. And I am definitely going to use what you say about husbands and the privacy

Keywords: customer service   Sandy Combs  

Going Above and Beyond

April 4, 2011  | Blog Post

This week’s post from Jill  makes me think of an experience that I had last year. This doesn’t involve the salon, but it did make me take an in-depth look at how I approach my first-time

Keywords: customer service   Sandy Combs  

Best Behavior

March 25, 2011  | Blog Post

I have read several of Michael Cole’s books and am certain I have read the very theory Jill mentioned in her last post. The particular book I remember reading it in was geared more toward hairstylists,

Keywords: professionalism   Sandy Combs  

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