Topic : client communication

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Pedicures & Manicures for Young Clients?

September 1, 2006  | Article

When kids are younger it seems like they can’t grow up soon enough. They spend days dreaming about what adulthood will be like (I dreamt that I would be a nun who smoked cigarettes), and they mimic the adults they see in their lives — parents, teachers… Jessica Simpson.

Keywords: client communication   youth marketing   youth services  

Discount Spa Site Surveys the State of the Spa

July 1, 2006  | Article

Of  the women who’ve indulged, 88% think spas are too expensive and 69% perceive them as primarily for the wealthy.

Keywords: client communication   industry research   spas  

New Survey Shows 33% of Women Have Been to a Spa

July 1, 2006  | Article

A poll by Spa-addicts.com reveals what women really think of the spa experience.

Keywords: client communication   spas  

20 Stay-at-the-Top Service Trends

July 1, 2006  | Article

What happens when you get to the top of the industry? Everyone else wants to join you or take you down. To make sure you keep the power, make sure you are implementing some of these power-salon practices into your services and business.

Keywords: client communication   custom nails   Dashing Diva   full-coverage nail coatings   gels  

Nail Guarantee Comes With Conditions

April 1, 2006  | Article

Kim Stevens advises tying your nail guarantee to your clients’ use of recommended home care products.

Keywords: client communication  

As I See It: Your Clients Tell Us Everything

March 1, 2005  | Article

A client survey, conducted in conjunction with Allure Magazine, has some good news for professional salons.

Keywords: As I See It   client communication  

When Customers Complain

July 1, 2003  | Article

No one likes to hear complaints from clients, but they go hand in hand with working in a salon. Thankfully, there’s a way to deal with customer dissatisfaction that will keep both you and your client content.

Keywords: client communication   customer service  

Learning the ABCs of Electric Filing

February 1, 2003  | Article

Investing in an electric file means knowing how to properly use it — and that means getting the right education. Here,we show you where to go and why it’s important to keep learning.

Keywords: client communication   electric files   EZ Flow   keeping your business competitive  

On the Couch Answers Your Salon "Sticky Situation" Questions

October 1, 2002  | Article

“How do I get salon clients to keep their hands off my stuff when I’m not there?”

Keywords: client communication   clients   dealing with coworkers   difficult clients  

What Is Your Best Marketing Strategy?

April 1, 2002  | Article

This month's Reader to Reader offers ideas as diverse as how to display products to simply learning to be a good listener. 

Keywords: client communication   client loyalty   customer service   little extras   marketing/promotions  

You Can Fire Your Clients

March 1, 2002  | Article

Dealing with a nightmare client isn’t a nail tech’s favorite part of the job, but it can be done in a quick and relatively painless manner. From writing letter to being Straightforward with her from the start, you can Straight that chronic complainer out or clump her for good.

Keywords: annoying clients   client communication   customer service   recruiting/hiring/retaining staff  

Just My Opinion: Sanitation Routines Need to Be Stepped Up

February 1, 2002  | Article

Recorded occurrences of service-related ailments and scrutiny from state boards are on the rise and rightly so. 

Keywords: client communication  

Training Your Customers

February 1, 2002  | Article

Training and conditioning your clients to behave the way you want them to is both possible and necessary.

Keywords: client communication   late clients  

On the Couch Answers Your Business Questions

November 1, 2001  | Article

How should a nail tech deal with a client whose family life is disturbing?

Keywords: booth rental   client communication  

How to Handle Customer Complaints

November 1, 2001  | Article

We hope these tips on soothing angry clients may help.

Keywords: client communication   customer service  

Encyclopedia

Dibutyl phthalate (DBP) is a common nail polish ingredient used as a plasticizer (allowing it to be flexible on nails and not crack); also used in...
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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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