10 Big Salon Money Drains

You work hard for your money — make sure you’re keeping as much of it as you can. Have you fallen into any of these common money-wasting traps?
You work hard for your money — make sure you’re keeping as much of it as you can. Have you fallen into any of these common money-wasting traps?
No-shows and late clients are an inescapable fact of life in the salon. But the policies and procedures you put into place can go a long way in making them a rare occurrence.
Have you ever taken the time to figure out exactly how much your non-show are costing you in lost revenue?
First, I listen to the reason for the absence. Then, after deciding if the appointment was forgotten or just last in importance, I charge $10 extra for each hour booked by the client.
Readers share their diplomatic (and sometimes not so) ideas on handling these annoying clients.
A systematic, organized receptionist can curb client cancellations and no-shows before they become problems.
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