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Reader to Reader: How Do You Retain Clients When You’re on an Extended Leave?

If you have a great retention rate to begin with, you will have a higher retention rate when you return.

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Reader to Reader: Do You Charge Family Members for Nail Services?

I give gift certificates to family members for Christmas or birthdays. This way, they are aware of the limits and that the services are worth something.

Reader to Reader

Readers respond:  Do you allow nail techs to smoke inside or in front of the salon?

Reader to Reader: What kind of relationship do you maintain with cosmetology schools?

Says one reader: "As a state school coordinator for OPI, I keep in contact with privately owned beauty schools, community colleges, and high schools that have cosmetology programs."

Reader to Reader: How Do You Acknowledge a Client’s Birthday?

Readers suggestions range from simple birthday cards to special offers on their services.

Reader to Reader: How Do You Gently “Fire” Clients?

Suggestions range from being direct to adopting a "three strikes and you're out" rule.

Reader to Reader

Where you send in the questions, and your fellow readers supply their answers. This month, you asked:  Do you charge for nail repairs during fills?

Reader to Reader: How do you market your salon?

Readers share tips on marketing by using everything from advertising to using gift certificates.

What do you do when you’re not with a client?

Free time is a precious commodity for busy techs. So when you've got it, don't waste it! See how these techs and salon owners spend their unscheduled time.

Reader to Reader: How Do You Handle No-shows?

First, I listen to the reason for the absence. Then, after deciding if the appointment was forgotten or just last in importance, I charge $10 extra for each hour booked by the client.

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